Sales Coordinator

Hilton Garden Inn Greenville; Sugar Mountain (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Raines Co. is seeking a Sales Coordinator to support the sales and marketing department in maximizing revenue and bookings for the hotel. You will handle client communications, proposals, and event coordination to drive group business.

The role requires strong organizational skills, professional communication, and the ability to manage multiple events. Weekend availability and a customer‑service mindset are essential in our fast‑paced hospitality environment.

Qualifications

• Experience in administrative functions, telephone, email and filing systems.
• Experience with Delphi FDC, Sales Pro, brand's PMS and/or sales related applications a plus.
• Proficient in Microsoft 365 or similar computer applications.
• Minimum High School Diploma or Equivalent.
• Associate’s and/or Bachelor’s degree in business, marketing or related field preferred.

Responsibilities

• Maintain high standards of personal appearance and grooming, including uniform and nametag.
• Approach all encounters with guests and employees in a courteous, service-oriented manner.
• Maintain organized and accurate filing system on all accounts and trace file for future activities.
• Correspond with prospects and clients and answer questions about venue options, rates, room types, packages or promotions.
• Send proposals and/or invoices accurately, timely and professionally.
• Enter, retrieve or reconcile rooming lists, event orders or other information in CRM systems.

Skills

Organizational skills

Time-management

Excellent communication

Team player

Customer service orientation

Education

High School Diploma or equivalent

Associate’s/Bachelor’s in business or marketing (preferred)

Tools

Delphi FDC

Sales Pro

Brand PMS

Microsoft 365

CRM systems

Job description

Raines Co. - Your Future is Now!

Position Summary: The Sales Coordinator is responsible to support the sales and marketing department in optimizing revenue and bookings for the hotel.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Essential Job Functions

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain organized and accurate filing system on all accounts, including complete file on each active, prospective or buying account, and trace file for future activities.
• Maintain regular attendance in compliance with service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Comply with standards and regulations to encourage safe and efficient hotel operations.
• Keep immediate supervisor informed of all matters requiring their attention.
• Correspond with prospects and clients and answer any questions about the hotel’s venue options, rates, room types, packages or promotions.
• Send proposals and/or invoices accurately, timely and professionally.
• Perform research functions on competitive hotels, venues, clients, trends and prospects.
• Gather and assemble sales collateral and correspond with clients.
• Enter, retrieve or reconcile rooming lists, event orders or other information in customer relationship management systems.
• Previous hotel, hospitality, sales, event, or customer service experience preferred
• Event planning or event coordination experience is a plus
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Professional, friendly, and outgoing personality
• Ability to multitask and manage multiple events and clients at once
• Comfortable working independently and as part of a team
• Proficiency with Microsoft Office and basic computer systems
• Marriott experience is a plus, but not required

Schedule Requirements

This position requires flexibility and a willingness to work weekends and assist with events outside of traditional Monday–Friday business hours.

Weekend and evening availability will be necessary based on group events, weddings, meetings, and hotel business needs.

Experience and Education:

Experience in administrative functions, telephone, email and filing systems

Experience with Delphi FDC, Sales Pro, brand's PMS and/or sales related applications a plus

Proficient in Microsoft 365 or similar computer applications

Minimum High School Diploma or Equivalent

Associate’s and/or Bachelor’s degree in business, marketing or related field preferred

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V