Sales Coordinator

Springhill Suites by Marriott Roanoke; Roanoke (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading hospitality management company as a Hotel Sales Coordinator, where you will support the sales team in driving revenue and delivering exceptional customer experiences. This role requires someone with strong communication and organizational skills to coordinate events and manage client relationships effectively.

Benefits

Medical, Dental, and Vision coverage

Paid time off

401k Retirement Plan

Top Notch Training and Growth Opportunities

Qualifications

• Exceptional verbal and written communication skills.
• Ability to work in a fast-paced, high-pressure environment.
• Hotel or sales experience is a plus.

Responsibilities

• Provide comprehensive sales support and coordination.
• Assist in the preparation of sales proposals, contracts, and presentations.
• Coordinate event logistics and client inquiries.

Skills

Communication

Organization

Customer Service

Sales Support

Education

Hotel and Sales Experience

Job description

Are you passionate about people, organization, and creating unforgettable guest experiences? Step into a dynamic, fast-paced role where you’ll be the heartbeat of our sales team. As the Hotel Sales Coordinator, you’ll play a critical role in driving revenue, supporting top-tier client relationships, and helping to deliver exceptional events and stays. From coordinating site visits to managing event logistics and everything in between—you’ll be instrumental in turning sales goals into realities.

JOB SUMMARY

The Hotel Sales Coordinator plays a pivotal role in driving revenue and fostering positive relationships. Responsible for providing comprehensive sales support and coordination, this role contributes to the success of the sales team by assisting in all stages of the sales process, from prospecting and lead generation to contract management and event coordination. All other duties as assigned by management.

About Us

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.

PASSIONATE – Passionate with the spirit to serve.

EXCELLENCE – Committed to excellence that inspires results.

ADAPTABLE – Adjust, adapt, and overcome.

COMMUNITY – Creators of a collaborative community invested in growth.

HUMBLE – Humble, trustworthy, and transparent.

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

DUTIES

· Provide administrative support to the hotel sales team in all aspects of the sales process.

· Assist with the preparation of sales proposals, contracts, and presentations for potential clients.

· Coordinate sales meetings, appointments, and site visits for clients and sales representatives.

· Respond to inquiries from clients, prospects, and internal stakeholders in a timely and professional manner.

· Cultivate positive relationships with existing and potential clients to enhance customer satisfaction and loyalty.

· Maintain accurate records of client interactions, inquiries, and preferences in the customer relationship management (CRM) system.

· Follow up with clients to gather feedback, address concerns, and ensure ongoing satisfaction with hotel services.

· Assist clients in planning and organizing events, meetings, and group bookings at the hotel complex.

· Coordinate event logistics, including room setups, audiovisual equipment, catering arrangements, and special requests.

· Serve as a point of contact for event organizers and attendees, addressing any questions or issues that arise during the planning process and on the day of the event.

· Generate sales reports, forecasts, and performance metrics to track progress against sales targets and goals.

· Analyze sales data to identify trends, opportunities, and areas for improvement in the sales process.

· Provide regular updates and insights to the sales team and management regarding sales performance and market trends.

· Assist in the development and implementation of marketing strategies and promotional campaigns to drive sales and increase awareness of hotel offerings.

· Manage contracts, agreements, and booking documentation for group bookings, events, and corporate accounts.

· Ensure that all contracts are accurate, complete, and compliant with hotel policies and legal requirements.

· Track contract renewals, expirations, and amendments, and communicate updates to relevant stakeholders.

· Collaborate with other departments within the hotel complex, including operations, finance, catering, and guest services, to ensure seamless execution of sales initiatives and events.

· Communicate effectively with internal stakeholders to coordinate resources, resolve conflicts, and address customer needs.

· Stay updated on industry trends, market developments, and competitive landscape in the hospitality and event management sectors.

· Participate in training programs and professional development opportunities to enhance sales skills, product knowledge, and customer service proficiency.

· Maintain organized files and records of sales documents, contracts, and correspondence.

· Assist with entering group pick-up in our sales software system.

· Process invoices, payments, and expenses related to sales activities in accordance with hotel policies and procedures.

· Assist with other administrative tasks and projects as assigned by sales management.

· Provide exceptional customer service to clients and guests, demonstrating a commitment to exceeding their expectations and delivering memorable experiences.

· Handle inquiries, complaints, and special requests with professionalism, empathy, and efficiency.

· Adhere to all hotel policies, procedures, and standards related to sales, customer service, and business conduct.

· Maintain confidentiality of sensitive information and proprietary data related to sales activities and client relationships.

Why Hospitality America

Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.

Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!

Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career!

Medical, Dental, and Vision coverage.

Paid time off.

401k Retirement Plan.

SKILLS EDUCATION AND EXPERIENCE

· Hotel and sales experience a plus.

· Exceptional verbal and written communication skills.

· Ability to cultivate a productive team that embodies PEACH.

· Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Must be able to stand for prolonged periods of time.

· Must be able to lift up to 50 pounds.

· Must be able to navigate various departments of the organization’s physical premises.

AFFIRMATIVE ACTION/EEO STATEMENT:

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ADDITIONAL INFORMATION:

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.