Sales Coordinator

Kohler (Rehlko); Milwaukee (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Work-life flexibility

Recognition and rewards

Career development

Inclusive workplace

Job summary

Rehlko is seeking a Sales Coordinator to manage end-to-end residential generator orders in SAP. You will enter data accurately, track orders, and analyze fulfillment to meet SLAs, while using Salesforce Service Cloud to respond to dealers and wholesalers with professional support.

The role starts onsite at our Glendale, WI office for the first three months, then transitions to a hybrid work model.

Qualifications

• Associate degree or bachelor’s degree preferred OR 1–2 years’ experience in a similar role
• Experience with CRM & telephony systems, ERP software (SAP), and preferred.
• Proficient in Microsoft Office products: Outlook, Excel, Word, PowerPoint, etc.
• Skilled at engaging with customers to understand and address their needs.
• Experience in order processing or sales coordination preferred.

Responsibilities

• Process incoming orders quickly and accurately in SAP.
• Review and validate orders for pricing, product specifications, discounts, and delivery requirements.
• Resolve invoice-related issues, including credit requests and customer deductions.
• Respond to order status inquiries, changes, and expedite requests from dealers and wholesalers.
• Collaborate with Sales, Credit, Pricing, and Logistics to resolve issues blocking fulfillment.
• Participate in order testing and support process updates or system changes.
• Manage communications (emails/phone) using Salesforce Service Cloud with timely responses.
• Access and update order information through customer portals.

Skills

CRM proficiency

Customer communication

Organizational skills

Problem solving

Education

Associate/Bachelor's preferred

Tools

SAP

Salesforce Service Cloud

Microsoft Office

Job description

Why Work at Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Why You Will Love this Job

The Sales Coordinator will be responsible for managing the end-to-end processing of residential generator orders within SAP. This includes accurate data entry, order tracking, and analysis to ensure timely and error-free fulfillment. Effectively prioritize and handle multiple responsibilities using Salesforce Service Cloud (CRM), such as responding to phone calls, emails, and order requests, while meeting established service level agreements (SLAs). Deliver consistent, professional support to both internal teams and external partners throughout the entire order lifecycle.

This position will require onsite work at our Glendale, WI office for the initial three months to support onboarding and team integration. Following this period, the role will transition to a hybrid work model.

Specific Responsibilities

• Process incoming orders quickly and accurately in SAP.
• Review and validate orders for correct pricing, product specifications, discounts, and customer-specific delivery requirements.
• Resolve invoice-related issues, including credit requests and customer deductions, in a timely manner.
• Respond to order status inquiries, changes, and expedite requests from dealers and wholesalers.
• Collaborate with internal teams-including Sales, Credit, Pricing, and Logistics-to resolve any issues preventing timely order fulfillment.
• Participate in order testing and support process updates or system changes.
• Manage incoming communications (emails and phone calls) using Salesforce Service Cloud and ensuring professional and timely responses.
• Access and update order information through customer‑specific portals.
• Utilize Sales Force Service Cloud to communicate with dealers and stay organized with existing work.
• Other Responsibilities: Assist the Business Development Manager, AMPS, on special projects and initiatives as required.

Relationships and Contacts: Supervisory Relationships: Reports to Manager - Customer Service

Organization Relationships: Daily contact with Home Energy Channel Partners

Frequent interaction with: AMPS Residential Generator Sales teams, Corporate Credit Department, Residential Service and Warranty Department

Requirements

• An associate degree or bachelor's degree preferred OR 1-2 years' experience in a similar role
• Experience in service parts, power generation, automotive, industrial equipment, or a similar technical environment is highly desirable.
• Experience with CRM & telephony systems, ERP software (SAP), and preferred.
• Proficient in Microsoft Office products: Outlook, Excel, Word, PowerPoint, etc.
• Skilled at engaging with customers to understand and address their needs.
• Experience in order processing or sales coordination preferred.
• Strong organizational, problem-solving skills, analytical thinking, & a proactive mindset.
• Excellent verbal and written communication skills
• Goal-driven, adaptable, and eager to take on new responsibilit