Sales Coordinator

Jobtailor; Illinois; On-site; USD 35,000 - 50,000; Full time

Job summary

Jobtailor in Illinois is seeking a detail‑oriented customer service and order processing specialist to join our team. You will handle inquiries, enter and maintain orders, and coordinate with internal departments to ensure accurate documentation and timely updates.

The role emphasizes clear communication, problem resolution, and support for sales activities. MS Office experience is a plus, with opportunities for professional development and occasional travel to key accounts.

Qualifications

• High school diploma or equivalent; bachelor’s degree in business management, marketing or supply chain preferred.
• Prior customer service, administrative, sales support or office experience preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, particularly Excel.
• Strong follow-up skills and willingness to take ownership of tasks.

Responsibilities

• Handle customer inquiries, order requests, and information requests in a timely, professional, and accurate manner.
• Enter, review, and maintain customer orders in company systems.
• Coordinate customer order activity, including order changes, cancellations, acknowledgements, shipment updates, ASN’s, POD’s, and related documentation.
• Expedite customer orders and requests by following up with internal departments, suppliers, processors, and vendors as needed.
• Manage daily email and phone communication to ensure customers and sales‑related requests are addressed promptly, professionally, and accurately.
• Maintain clear and consistent communication with customers, sales staff, and internal departments.
• Assist with customer portals, scorecards, forecasts, and other account‑specific requirements.

Skills

Organizational skills

Excellent communication

Multitasking

MS Office, Excel

Education

Bachelor's degree in Business Management

Bachelor's degree in Marketing

Bachelor's degree in Supply Chain

High school diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Responsibilities

• Handle customer inquiries, order requests, and information requests in a timely, professional, and accurate manner.
• Enter, review, and maintain customer orders in company systems.
• Coordinate customer order activity, including order changes, cancellations, acknowledgements, shipment updates, advance shipping notices (ASN’s), proof of delivery (POD’s), and related documentation.
• Expedite customer orders and requests by following up with internal departments, suppliers, processors, and vendors as needed.
• Manage daily email and phone communication to ensure customers and sales‑related requests are addressed promptly, professionally, and accurately.
• Maintain clear and consistent communication with customers, sales staff, and internal departments.
• Manage customer contact information, pricing updates, and other sales‑related tools.
• Assist with customer portals, scorecards, forecasts, and other account‑specific requirements.
• Coordinate with Credit, Procurement, Operations, and other departments to help resolve customer questions or order‑related issues.
• Assist with RMA, RA, PPAP, and other customer or quality‑related processes as needed.
• Help identify process gaps, communication issues, or inefficiencies that may impact customer satisfaction, accuracy, or profitability.
• Gain an understanding of the sales and procurement process, including how customer forecasts drive demand.
• Work alongside management and sales staff on overflow work, reporting, and administrative tasks.
• Learn the basics of reading prints and understanding customer‑specific documentation.
• Participate in training and development to build industry, product, system, and customer knowledge.
• Learn company systems, policies, sales processes, pricing guidelines, and customer requirements.
• Build product knowledge and gain an understanding of customer‑specific material specifications.
• Occasional travel to customers, suppliers, or vendors may be required as business needs.

Requirements

• High school diploma or equivalent required; bachelor’s degree in business management, marketing, supply chain, or related field preferred.
• Prior customer service, administrative, sales support, or office experience preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Comfortable learning web‑based systems, customer portals, and internal business applications.
• Proficiency in Microsoft Office, particularly Excel.
• Strong follow‑up skills and willingness to take ownership of assigned tasks.
• Basic math skills and ability to review information for accuracy.
• Positive attitude, professional demeanor, and willingness to learn.
• Prior sales or metals industry experience is helpful, but not required.
• Candidates must be authorized to work in the United States for any employer. Sponsorship for work authorization (e.g., H‑1B, green card, etc.) is not available.

Certifications & Qualifications

• high school diploma
• bachelor's degree in business management
• bachelor's degree in marketing
• bachelor's degree in supply chain