Sales coordinator

Dematic; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Job summary

Dematic is seeking an entry-level Sales Coordinator to support the Amazon sales team and learn Dematic's processes, tools, and lifecycle offerings. You will assist Account Managers with Salesforce activity, opportunity administration, pricing support, customer follow-up, and workload management.

This role is designed for career progression toward a Regional Account Manager role, focusing on internal sales execution and timely customer engagement within a growing automation environment.

Qualifications

• Entry-level sales support experience or similar is acceptable.
• Familiarity with CRM tools such as Salesforce is preferred.
• BS/BA in business or related field is commonly required or valued.

Responsibilities

• Open, update, and manage opportunities in Salesforce.
• Provide day-to-day support for Account Managers, including Salesforce administration and follow-ups.
• Prepare pricing breakouts, quotes, and internal handoffs to move opportunities forward.
• Track and follow up on leads and referrals to ensure timely responses.
• Coordinate site research and scope details with internal teams to define customer needs.

Skills

Sales Operations

Opportunity Management

CRM platforms (Salesforce)

Pricing support

Customer follow-up

Education

Bachelor's degree (BS/BA) in Business, Sales, Marketing, Engineering, Supply Chain, or related discipline

Tools

Microsoft Office Suite

Salesforce

Job description

Dematic is at the forefront of the supply chain revolution. Our automated systems are the operational backbone for some of the world's most innovative companies, and our North American Lifecycle Services team helps keep those systems running reliably, safely, and efficiently.

We are seeking an entry-level Sales Coordinator to support the Amazon sales team and introduce a developing associate to Dematic's processes, commercial tools, customer portfolio, and lifecycle offerings. This role is designed to strengthen internal sales execution by supporting Account Managers with Salesforce activity, opportunity administration, pricing support, customer follow-up, and workload management.

The Sales Coordinator acts as a force multiplier for the team -helping keep the backend running smoothly so Account Managers can stay focused on customer engagement, responsiveness, and growth. This role is intentionally built with career progression in mind and serves as a natural development path toward a future Regional Account Manager role.

We offer:

What We Offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

• Support Sales Operations and Opportunity Management: Open, update, and manage opportunities in Salesforce, ensuring information is accurate, timely, and aligned with internal sales processes.
• Assist Account Managers: Provide day-to-day support for Account Managers, including Salesforce administration, Below the Line opportunity support, RSPL coordination, customer follow-up, and general workload balancing.
• Prepare Commercial Support Materials: Assist with order bookings, pricing breakouts, quote preparation, documentation, and internal handoffs to help opportunities move efficiently through the sales process.
• Follow Up on Customer Leads: Track and follow up on customer leads, internal referrals, and small-scale requests to ensure timely response and proper ownership.
• Support Site Research and Scope Development: Participate in site visits, gather scope details, research installed systems, and coordinate with internal teams to help define customer needs and next steps.
• Manage Regional or Small-Scale Opportunities: Take ownership of regional, small-scale, or assigned opportunities as needed to support workload balance and maintain customer responsiveness.
• Sales Process Aptitude: Demonstrates curiosity and willingness to learn Dematic's sales processes, lifecycle offerings, internal tools, and customer engagement model.
• Organized and Detail-Oriented: Able to manage multiple tasks, maintain accurate records, follow up consistently, and keep opportunities moving without losing the important details.
• Communication and Team Collaboration: Communicates clearly with customers and internal stakeholders, asks thoughtful questions, and works effectively across sales, service, parts, pricing, and operations teams.
• Customer Responsiveness: Helps ensure customer requests are acknowledged, routed, and supported in a timely manner so nothing falls through the cracks.
• Growth Mindset: Shows initiative, professionalism, and a desire to develop into broader sales responsibilities over time.

What We Are Looking For:

• Professional Experience: Entry-level Sales role; prior experience in sales support, customer service, business administration, operations, logistics, manufacturing, or a technical/industrial environment is helpful but not required.
• Development Orientation: Interest in building a career in sales, account management, customer support, or lifecycle services within an automation or material handling environment.
• Bachelor's degree (BS/BA) in Business, Sales, Marketing, Engineering, Supply Chain, or a related discipline preferred; equivalent experience or demonstrated aptitude may be considered.
• Proficiency with Microsoft Office Suite required; familiarity with CRM platforms such as Salesforce is preferred.
• Bachelor's degree (BS/BA) in Business, Sales, Marketing, Engineering, Supply Chain, or a related discipline preferred; equivalent experience or demonstrated aptitude may be considered.
• Proficiency with Microsoft Office Suite required; familiarity with CRM platforms such as Salesforce is preferred.