Sales Coordinator

Furniture Marketing Group, Inc.; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Furniture Marketing Group, Inc. in Dallas, TX is seeking a Sales Coordinator to support Sales and Design, prepare proposals, and ensure customer satisfaction across all accounts.

The role involves coordinating projects, managing work orders, and maintaining strong internal team communication to deliver on commitment and pricing efficiency.

Qualifications

• 3–5 years of experience in customer service-related field.
• Proficiency in Microsoft Office Suite.
• Exceptional customer service and multi-tasking abilities.
• Ability to work in a fast-paced environment.
• Strong relationship-building with internal teams (sales, design, PM).
• Detail-oriented and able to organize workloads.
• Excellent communication across departments.

Responsibilities

• Assist Sales and Designers with product research and technical order information.
• Coordinate customer projects and work orders; create project numbers and quotes.
• Revise orders during budgeting and ensure cost of sale is tracked.
• Maintain project flow between Designers, Project Managers, and Installation Crews.
• Provide regular status reports to customers on project/work order status.
• Negotiate pricing with vendors for service and product.
• Assist in preliminary budgeting and quoting for clients.
• Support sales close by confirming orders and deposits when required.
• Attend project/account meetings as scheduled.
• Ensure documentation standards and dealership processes are followed.
• Manage team assignments and participate in team meetings.
• Other duties as assigned.

Skills

Customer service

MS Office

Multi-tasking

Relationship building

Detail-oriented

Organizational skills

Communication

Tools

Khameleon

Project Spec

Adobe Acrobat

Job description

Job Summary:

Sales Coordinators assist the sales department through the selling process. They are responsible for having a working relationship with vendor partners as well as negotiating the best pricing available. The SC is also responsible for preparing final pricing and packages as well as project and daily work order activities with full customer satisfaction for those accounts. The Sales Coordinator's primary responsibility is supporting internal customers (such as Sales and Design), producing proposals for customers, and helping their aligned salesperson ensure that the customer is satisfied.

Responsibilities and Duties:

- Departmental Assistance

Assist Sales and Designers with product research and technical order information.

- Coordinate all customer projects and work orders: implementation of customer orders and service requests. Creates project number and quote.

- Completes any necessary revisions to order throughout budgeting process.

- Coordinates with internal departments to maintain successful project flow between Designers, Project Managers, Project Coordinators, Installation Crews, etc.

- Provides frequent and regular status reports to customers regarding project and work order status.

- Sales Order Management

Request and negotiate pricing from vendors (depending on size of order) for both service and product

- Assist in the preliminary budgeting and quoting for clients.

- Assists salesperson in ensuring a responsible close of sale by confirming signed sales orders (and terms & conditions, if appropriate), client purchase orders, and forwarding deposit requests when required.

- Stays involved throughout sale implementation to ensure any changes in scope are identified and resolved

- Attends project and account meetings as required.

- Process, Quality and Customer Satisfaction

Ensures standards of performance are met for all customer work activities.

- Assists with establishing costs and sell amounts for all account products and services, based on contract pricing, gross margin guidelines, and established service pricing; is responsible for "cost-of-sale" against account purchases.

- Assists with ensuring documentation standards are maintained for all account activities; ensures dealership process and procedures are followed.

- On-going

Complete bid/RFP forms and/or documents.

- Manages team assignments to ensure workload activities are appropriately balanced and supported.

- Participate in team meetings as scheduled.

- Other duties as assigned.

Qualifications

Qualifications and Skills:

- Required skills

3 to 5 years of experience in customer service-related field

- Microsoft Office Suite

- Exceptional customer service skills & multi-tasking abilities

- Work in fast-paced environment

- Build strong relationships with internal team (such as sales, design & project management)

- Detail-oriented

- Ability to organize and prioritize workloads

- Communicate effectively across multiple departments

- Preferred skills

Moderate to a high level of product knowledge

- Moderate to high-level expertise in vendor/customer discounting

- Moderate to a high level of independence - able to work with minimal supervision

- Khameleon (Business System)

- Project Spec (product specification software)

- Adobe Acrobat