Sales Coordinator

Vision Hospitality Group, Inc.; Cleveland (TN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits (optional)

Health Reimbursement Program

Flexible Spending Account

Stay Discounts

Company paid Life Insurance

401(k) and 401(k) matching

Employee Assistance Program

Voluntary and Supplemental Insurance

Selected Paid Holidays and OnePersonal

Loyalty Incentives and Other Unique In

Job summary

Vision Hospitality Group is seeking a Sales Coordinator to assist the hotel sales team, contribute to sales-related projects, and help maintain our guest-focused service standards. The role requires hands-on support, project coordination, and active participation in sales activities.

You will work closely with operations and sales teams to promote hotel facilities, manage inquiries, and ensure guest satisfaction while upholding our ONE TEAM.ONE.VISION philosophy.

Qualifications

• Must be able to travel for sales calls, meetings, and related activities.
• Lift up to 25 pounds and perform physical tasks as needed.
• Ability to deescalate issues to ensure guest satisfaction.
• Clear written and verbal communication; fluent English.
• Flexible schedule including nights, weekends, and holidays.
• Strong interpersonal skills and teamwork across departments.

Responsibilities

• Assist in all hotel sales activities and projects.
• Enter items into sales systems and maintain records.
• Support sales team to achieve guest satisfaction and targets.
• Participate in site tours with potential clients.
• Collaborate with operations to ensure servicing accounts.
• Provide personalized, friendly service to guests and associates.

Skills

Travel for sales calls

Customer service

Communication skills

Problem solving

Team collaboration

Adaptability

Organizational skills

English proficiency

Job description

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

The Sales Coordinator is responsible for assisting in all activities of the hotel sales, providing assistance with sales related projects and entering items into our sales systems. You will work with the sales team to ensure the high levels of guest satisfaction. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our ONE TEAM.ONE.VISION philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

• Complete all required training
• Adhere to all standard and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Provide personalized, friendly service to every guest and associate
• Assist with sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.
• Assist with site tours with the intent of promoting hotel facilities and services
• Partner with operations departments to ensure full participation in servicing accounts

Necessary Skills:

• Must be able to travel as needed to do sales calls, meetings, and various sales related activities.
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
• Must be able to handle escalated issues within the brand and company guidelines and is able to deescalate any issues to ensure guest satisfaction and company values are demonstrated
• Have finger dexterity for operating equipment used in hotel sales operations, able to remember sales related items, communicate details of sales request, and work with leadership to manage the overall sales process
• Can perform work for 8 hours in a sales compacity
• Must have eyesight enabling vision both near and far
• Must be able to use/lift arms for up to 8 hours
• Must speak in a clear, understandable voice, hear at a basic level, and understand English
• Must be able to write Has the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Must be responsible for safety and security of guests, fellow employees and hotel assets
• Have knowledge of fire alarm system and evacuation procedures
• Able to report to scheduled shifts
• Able to communicate effectively in writing, verbally, and in person
• Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
• Is organized, honest, and works well with others
• Maintain a clean and attractive work area, uniform, and person
• Able to work with people from diverse cultures and backgrounds

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Vision Hospitality Group LLC, offers the following benefits:

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs