Operations Manager

Vision Hospitality Group, Inc.; Wilmington (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Health Reimbursement Program

Flexible Spending Account

Stay Discounts

Company paid Life Insurance

401(k) and 401(k) matching

Employee Assistance Program

Voluntary and Supplemental Insurance

Paid Holidays and One Personal Holiday

Loyalty Incentives

Job summary

Vision Hospitality Group, Inc. is seeking an Operations Manager to lead hotel operations, budgeting, forecasting, and ensuring alignment with brand standards.

The role focuses on driving guest satisfaction, financial performance, and compliance with company policies across departments. The ideal candidate will actively support internal growth, maintain a One Team culture, and lead initiatives to exceed hotel metrics in a fast-paced 24/7 environment.

Qualifications

• Keeps business information confidential (financial status, guest data).
• Ensures safety and security of guests, associates and assets.
• Knows fire alarm and evacuation procedures.

Responsibilities

• Lead, direct and manage hotel operations including budgeting, forecasting and policy implementation.
• Oversee sales and marketing initiatives and respond to guest inquiries and concerns.
• Complete brand and internal training and maintain brand standards.
• Prepare daily reports and financial records, including accounts payable/receivable and payroll.

Skills

Budgeting

Forecasting

Policy compliance

Team leadership

Communication

Safety awareness

Flexibility schedule

Customer service

Tools

M3 accounting

PMS systems

Job description

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

Operations Manager assists in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, and responding to guests’ inquiries and concerns. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our "ONE TEAM. ONE VISION." philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

• Complete all required brand specific training
• Complete all required Vision University training
• Complete all required health and safety training
• Adhere to all Vision Hospitality Group and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Provide personalized, friendly service to every guest and associate
• Balance the day's business in an accurate and orderly and timely fashion
• Verify accuracy of cashier's deposits and prepares a daily bank deposit
• Perform administrative and clerical duties as needed
• Is responsible for personnel reports and files
• Ensure proper "new hire" procedures are followed as directed by Vision Hospitality Group, Inc.
• Verify accuracy of cash on hand, including safe and petty cash. Log any discrepancies on a daily basis
• Has knowledge of M3 accounting system
• Prepare "daily reports" and transmit them to Vision Hospitality Group via accounting systems
• Maintain Accounts Receivable
• Prepare all Accounts Payable for payment by home office using accounting system on a weekly basis
• Prepare payroll bi-weekly and transmit to corporate office
• Distribute paychecks to associates
• Have complete knowledge of all hotel systems including phone PBX system, key system, PMS systems
• Prepares all necessary month-end statistical reports as needed by Vision Hospitality Group

Necessary Skills:

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc.
• Must be responsible for safety and security of guests, fellow associates and hotel assets
• Have knowledge of fire alarm system and evacuation procedures
• Able to communicate effectively in writing, verbally, and in person
• Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
• Is organized, honest, work well with others, and have an outgoing personality
• Maintain a clean and attractive work area, uniform, and person
• Has the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
• Can stand/walk on feet for 8 hours and work in a restrictive space/environment
• Must have eyesight enabling vision both near and far
• Must be comfortable using a step stool or ladder
• Must be able to use/lift arms for up to 8 hours
• Must be able to handle heat and stress
• Must speak in a clear, understandable voice, hear at a basic level, understand English, and be able to write.

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Vision Hospitality Group LLC, offers the following benefits:

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs