Sales Coordinator

Maya Hospitality Group Inc; Charlotte (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

100% Employer Paid Life Insurance

Voluntary Life and AD&D, STD, Accident

401K with Employer Contribution

Employee Perks: Hotel discounts

Paid Time Off (PTO)

Competitive salary and bonuses

Career growth opportunities

Supportive work environment

Work with ten brand names

Job summary

Maya Hotels in Charlotte, NC is seeking a Sales Coordinator to support the hotel’s sales team by managing client data, bookings, and event details. You will coordinate proposals, contracts, and follow-ups for group bookings, while maintaining strong communication with catering and operations teams.

Join a fast-paced environment representing multiple brands and contribute to revenue growth through proactive lead management, site tours, and event execution.

Qualifications

• Proven ability to build relationships and deliver exceptional client experience.
• Effective verbal and written communication.
• Basic proficiency in Microsoft Office Suite and Google Products; CRM experience preferred but not required.
• Detail-oriented and well organized in complex tasks.
• Team player with cross-functional collaboration.
• Self-motivated with strong negotiation and problem-solving abilities.
• Willingness to learn and adapt to industry trends.

Responsibilities

• Accurately enter and maintain client information, sales activities, and bookings in Copper to support the Director of Sales in tracking leads, opportunities, and pipelines.
• Input and update event details, contracts, and Banquet Event Orders in TripleSeat for seamless communication with catering and operations teams.
• Assist in drafting proposals, contracts, and follow-up correspondence for group bookings and events, aligned with hotel standards and client needs.
• Monitor and report on sales leads, bookings, and conversions, providing regular updates to the Director of Sales.
• Conduct professional site tours for prospective clients showcasing guest rooms, meeting spaces, and amenities.
• Tailor tours to client needs (weddings, corporate meetings, SMERF events) addressing questions to build confidence in capabilities.
• Coordinate one-off SMERF bookings including negotiations, room blocks, and event execution.
• Collaborate with catering team to plan menus, room setups, and event logistics for group bookings.
• Create and distribute accurate Banquet Event Orders ensuring departments are aligned.
• Serve as a point of contact for catering inquiries and ensure timely responses and satisfaction.
• Document tour outcomes in Copper and follow up with clients to secure bookings.
• Maintain records of contracts, proposals, and client communications.

Skills

Sales Skills

Communication

Tech Savvy

Detail-Oriented

Team Player

Self-Motivated

Growth Mindset

Tools

Copper CRM

TripleSeat

Microsoft Office

Google Workspace

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Maya Hotels, Charlotte, NC, US

Join Maya Hotels and Take the Next Step in Your Career!

Are you a driven and results-oriented sales professional with a passion for hospitality? At Maya Hotels, we are seeking a dynamic Sales Coordinator to play a pivotal role in supporting the hotel’s sales team by managing tasks, coordinating bookings, and ensuring seamless execution of group and event sales. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at www.mayahotels.com.

What We Offer:

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program, hotel discounts, and more!
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.

Job Description:

Essential Duties and Responsibilities:

• Accurately enter and maintain client information, sales activities, and bookings in Copper (CRM system) to support the Director of Sales in tracking leads, opportunities, and pipelines.
• Input and update event details, contracts, and Banquet Event Orders (BEOs) in TripleSeat to ensure seamless communication with catering and operations teams.
• Assist in drafting proposals, contracts, and follow-up correspondence for group bookings and events, ensuring alignment with hotel standards and client needs.
• Monitor and report on sales leads, bookings, and conversions, providing regular updates to the Director of Sales.

Site Tours:

• Conduct professional and engaging site tours for prospective clients, showcasing guest rooms, meeting spaces, and amenities to highlight the hotel’s unique offerings.
• Tailor tours to client needs (e.g., weddings, corporate meetings, SMERF events), addressing questions and concerns to build confidence in the hotel’s capabilities.
• Document tour outcomes in “Copper” and follow up with clients to secure bookings or address additional requests.

Catering Coordination:

• Collaborate with the catering team to plan and execute menus, room setups, and event logistics for group bookings, ensuring client specifications are met.
• Create and distribute accurate Banquet Event Orders in TripleSeat, ensuring all departments (e.g., kitchen, setup crew) are aligned.
• Serve as a point of contact for catering-related inquiries, ensuring timely responses and high customer satisfaction.

SMERF Business Development:

• Identify and pursue SMERF opportunities (e.g., local community events, religious retreats, educational conferences) through research, outreach, and networking.
• Coordinate one-off SMERF bookings, including contract negotiations, room block management, and event execution, ensuring profitability and guest satisfaction.
• Foster relationships with SMERF organizers to encourage repeat business and referrals.

Administrative Support:

• Schedule meetings, site tours, and follow-ups for the Director of Sales.
• Compile sales reports, including booking pace, revenue forecasts, and event performance, using data from Copper and TripleSeat.
• Maintain organized digital and physical records of contracts, proposals, and client communications.
• Work with catering, housekeeping, and front desk teams to ensure smooth execution of bookings and events.
• Act as a secondary point of contact for clients, addressing inquiries and escalating issues to the Director of Sales as needed.
• Assist the sales team during peak periods, including trade shows, sales blitzes, or promotional events.

Education, Skills and Abilities:

• Sales Skills: Proven ability to build relationships and deliver exceptional client experience.
• Communication: Effective verbal and written communication skills. Ability to speak professionally, confidently, and persuasively.
• Tech-Savvy: Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Products CRMs experience preferred but not required.
• Detail-Oriented & Organized:Ability to multitask, manage time effectively, and maintain accurate records.
• Team Player: Collaborative mindset with the ability to work effectively with cross-functional teams.
• Self- Motivated & Driven: Proactive, self-motivated, negotiation and problem-solving abilities.
• Growth Mindset:Willingness to learn new systems, embrace feedback, and adapt to industry trends.

Physical Requirements:

• Ability to sit, stand, and walk for extended periods of time.
• Frequent use of hands for typing, writing, and handling office equipment.
• Occasionally lifting items up to 20lbs.
• Ability to travel for sales, calls, client meetings, and industry events as needed.
• Comfortable working in both office and on-site hotel environments.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.