Personal Shopper Lead

Family Fare, LLC; Marshall, Northern (MI, KY); Hybrid; USD 28,000 - 38,000; Full time

Job summary

SpartanNash in Marshall, Michigan is seeking a detail‑oriented team member to manage the eCommerce order process from online customers, ensuring items are picked, bagged, stored at proper temperatures, and ready for pickup in a timely manner.

You will review customer notes, handle substitutions, maintain quality control for perishables, and train teammates to meet service standards, PPE, and food safety guidelines.

Qualifications

• High school diploma or GED (preferred).
• One year of retail or related experience preferred.
• Strong written and verbal communication skills; ability to communicate clearly and professionally with customers.
• Strong organization and prioritization skills.
• Ability to make decisions and solve problems.
• Good leadership and training skills.
• Ability to develop knowledge of products and store layout for efficient picking procedures.
• Proficient in MS Office applications.

Responsibilities

• Lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders.
• Review customer comments/special instructions to ensure product matches request; follow up on substitutions.
• Ensure quality control and handle products carefully, especially perishables, during selection and packing.
• Scan order products, confirm order totals for items priced by the pound and substitutions.
• Follow proper procedures for storing orders at proper temperature.
• Report customer issues, shorts, overages, damages to store management immediately.
• Research and resolve customer complaints/problems in a timely manner.
• Provide training, guidance and feedback to team to ensure standards and service expectations.
• Maintain focused and effective customer service.
• Implement the Company service programs and model high standards of service.
• Stay current with industry/local trends and suggest improvements.
• Follow PPE, food safety, cleaning, and guest experience guidelines.
• May be assigned tasks in other departments as needed.

Skills

Customer service

Communication

Organization

Problem solving

Leadership

Product knowledge

Education

High school diploma or GED

Tools

MS Office

Job description

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states. Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company?

Location

15900 W. Michigan Ave. - Marshall, Michigan 49068

Position Summary

This role is responsible to lead the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner.

Here’s what you’ll do

• Responsible to lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders.


• Review customer comments/special instructions, as applicable, to ensure product selected matches customer's request; follow up on issues as necessary (i.e., product substitution, etc.).


• Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction.


• Scan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items.


• Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed).


• Report customer issues, shorts, overages, damages to store management immediately.


• Research and resolve customer complaints/problems in an appropriate and timely manner.


• Provide training, guidance and feedback to team to ensure standards, department procedures, and customer service expectations are being met.


• Responsible to provide focused and effective customer service.


• Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction.


• Maintain current knowledge of industry or local trends and best practices; make recommendations to improve current programs and processes.


• Follow all PPE and Safety Guidelines.


• Follow all Food Safety and Cleaning Expectations.


• Follow Guest Experience Guidelines.


• May be assigned tasks in other departments based on customer experience need.


• Additional responsibilities may be assigned as needed.

Here’s what you’ll need

• High school diploma or GED (preferred).


• One year of retail or related experience preferred.


• Strong written and verbal communication skills; ability to communicate clearly and professionally with customers.


• Strong organization and prioritization skills.


• Ability to make decisions and solve problems.


• Good leadership and training skills.


• Ability to develop knowledge of products and store layout for efficient picking procedures.


• Proficient in MS office applications (i.e. Word, Excel, PowerPoint, etc.).


• Ability to work a flexible schedule based on the needs of the department.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans. We are not able to sponsor work visas for this position.

C&S Wholesale Grocers, LLC is a leader in food solutions across the United States. Established in 1918, C&S had its start as a supplier to independent grocery stores. Today, the C&S family of companies - including Grocers Supply, Hansen Distribution Group, FreshKo Produce Services, The Davidson Specialty Food Group and SpartanNash - delivers innovative supply chain solutions, products and services to chain, independent and military customers from 60 distribution centers nationwide. C&S offers a comprehensive range of products for every aisle of the grocery store, from fresh produce to household goods, including within our private label portfolio. C&S operates more than 200 corporate-run grocery stores primarily under the banners: D&W Fresh Market, Grand Union, Family Fare, Martin's Super Markets and Piggly Wiggly. C&S is deeply committed to corporate citizenship, actively supporting various charitable causes that help enrich and feed our communities.