Sales Coordinator

Hei Hotels Inc.; Baltimore (MD); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) with matching

Hotel room discounts

Paid time off

Job summary

HEI Hotels and Resorts is seeking an administrative assistant to support the Sales Team at Baltimore Marriott Inner Harbor. You will act as a liaison between Sales Managers and clients, take booking inquiries by phone, and prepare contracts and related paperwork.

The role requires strong communication, basic MS Office proficiency, and the ability to coordinate with multiple departments to ensure VIP reservations and upgrades are handled smoothly.

Qualifications

• Hotel experience preferred.
• Proficient in Microsoft Office Suite.
• Strong verbal and written communication.

Responsibilities

• Act as liaison between Sales Manager and clients in Sales Manager's absence.
• Take booking inquiry information via phone and prepare proper paperwork.
• Enter data, produce contracts, correspondence, forms, and memoranda using software.
• Answer telephone and respond to inquiries in a clear, pleasant manner.
• Record and distribute messages promptly to staff.
• Coordinate with other departments to ensure VIP arrangements are handled properly.

Skills

Hotel experience

Microsoft Office Suite

Customer service

Job description

About UsLocated in the vibrant heart of downtown, the Baltimore Marriott Inner Harbor at Camden Yards offers exceptional opportunities for our valued associates. Positioned for convenience with easy access to public transit and a discounted on-site parking option, commuting is effortless. Our team members enjoy complimentary meals, uniforms, and a wide range of career advancement possibilities—allowing you to build a fulfilling career while supporting your family and loved ones. Whether you seek a full-time position or a flexible part-time role, we welcome you to become part of our close-knit family. By joining us, you’ll be part of a passionate, fun-loving team that works hard and supports each other. As a member of the HEI family, you will experience the benefits of the HEI Loves culture, which is dedicated to celebrating our associates through competitive compensation, comprehensive benefits, and generous paid time off. Beyond the basics, our associates enjoy health and wellness programs, robust retirement plans, travel benefits, product and service discounts, and much more. At the Baltimore Marriott Inner Harbor, we’re committed to supporting you every step of the way, both professionally and personally.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $24.00 - $25.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewAssist the Sales Team in the administrative functions required for effective hotel sales and management.Essential Duties and ResponsibilitiesAct as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork.Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents.Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller’s request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building. Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsHotel experience preferred.Basic administrative knowledge such as business letters, formats, and telephone etiquette.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.Ability to access and accurately input information into a computer using Microsoft Office Suite.Ability to follow written and verbal instructions.Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.Ability to set-up and maintain filing systems.Effective verbal and written communication skills.Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.