Sales Consultant

Virgin Active & KAUAI; Wyoming (OH); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Annual leave 33 days

Pension plan

Free membership

Member discounts

Virgin Family benefits

Salary finance support

Counselling services

Housing assistance

ePoints discounts

Job summary

Virgin Active seeks a Sales Membership Consultant to join the Acquisitions team and drive membership growth. This full-time, 40-hour role focuses on delivering exceptional member experiences, meeting monthly sales targets and expanding corporate memberships within the local club area.

You will welcome members, act as Front of House, and contribute to a warm club atmosphere across Virgin Active locations, including Kauai offerings for staff and members.

Qualifications

• Previous experience in a customer-centric, target-driven role (desirable but not essential).
• Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
• Good communication skills.

Responsibilities

• Acting as the point of contact for members, elevating their member experience at every touchpoint.
• Creating a warm, inviting atmosphere throughout the club, including front of house and member visits.
• Owning membership targets and driving sales, retention and growth each month.
• Ensuring activity targets are met to achieve net growth.
• Tailoring membership offerings to meet individual needs and expand corporate memberships nearby.
• Providing advice on Exercise Experience and Virgin Active products.
• Supporting smooth club operation and delivering exceptional customer service.
• Taking on Duty Shift responsibilities as needed and leading by example in club management.

Skills

Customer focus

Target driven

Interpersonal skills

Communication

Job description

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for a Sales Membership Consultant to join our Acquisitions team.

Role Type: Full time

Number of Hours: 40

In this role, you will play a part in the team being responsible for meeting the monthly membership goals for sales and growth, with a focus on data and revenue.

The Role

• Acting as the point of contact for members, elevating their member experience at every touchpoint. Addressing member inquiries and uphold meticulous standards of administration and support.
• Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House, to providing new Member visits.
• Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
• Ensuring that all activity targets are met to achieve our desired net growth.
• Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
• Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
• Supporting the smooth operation of your club and consistently provide exceptional customer service to all.
• Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.

Who We’re Looking For

• Previous experience of working in a customer centric, target driven role (desirable but not essential).
• Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
• Good communication skills.

What You’ll Get

• The opportunity to be part of a brand redefining the future of wellness
• A premium environment with industry leading facilities
• Development and progression opportunities aligned to your level
• Access to a vibrant, engaged member community
• The platform to build your career, reputation and impact

The Perks

• 33 days (including bank holidays) annual leave, plus a Celebration Day – and we want you take them
• Access to The Peoples Pension, with our contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% offPTsessions.
• You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.

Pay Range

£27,560—£27,560 GBP