Sales Consultant

OLE BEN FRANKLIN MOTORS; Knoxville (TN); On-site; USD 35,000 - 60,000; Full time

Job summary

OLE BEN FRANKLIN MOTORS in Knoxville, TN is seeking a full-time Sales Consultant to greet customers on the showroom floor and in the lot. You will listen to needs, present suitable vehicle options, and explain financing choices in coordination with the finance team.

You will guide customers through the purchase process from inquiry to delivery, maintain records in the sales system, follow up with leads, and collaborate with teammates to reach sales goals while upholding company policies and

Qualifications

• Experience identifying customer needs and recommending vehicle solutions.
• Focus on creating positive, long-term customer relationships.
• Clear and professional communication in-person and via phone/email/text.

Responsibilities

• Greet and engage customers in showroom and lot.
• Listen to needs and present appropriate vehicle options and features.
• Conduct test drives and explain financing/ leasing options with the finance team.
• Guide customers from initial inquiry to delivery of vehicle.
• Maintain accurate records in the sales system and follow up with leads and past customers.
• Collaborate with colleagues to meet individual and team sales goals.
• Provide excellent customer service and uphold dealership policies.

Skills

Sales consulting

Customer service

Communication

Consultative selling

Automotive/retail sales experience

Education

High school diploma or equivalent

Job description

Company Description

OLE BEN FRANKLIN MOTORS is an established automotive company located at 4311 Clinton Highway in Knoxville, Tennessee, serving customers across the Knoxville Metropolitan Area. The organization focuses on providing a wide range of vehicles and dependable services to meet diverse transportation needs. Team members work in a fast-paced, customer-facing environment where relationship-building and trust are key to success. The company values integrity, attentive service, and a consultative approach to helping customers make informed purchasing decisions.

Role Description

This is a full-time, on-site Sales Consultant role based in the Knoxville Metropolitan Area. The Sales Consultant will greet and engage customers in the showroom and lot, listen to their needs, and present appropriate vehicle options and features. Daily activities include conducting test drives, explaining financing and leasing options in coordination with the finance team, and guiding customers through the purchase process from initial inquiry to delivery. The role involves maintaining accurate records in the sales system, following up with leads and past customers, and collaborating with colleagues to meet individual and team sales goals. The Sales Consultant is expected to provide consistently excellent customer service, support a positive dealership environment, and uphold all company policies and procedures.

Qualifications

• Candidates should possess strong Sales Consulting skills, including the ability to identify customer needs and recommend appropriate vehicle solutions.
• Candidates should possess Customer Service and Customer Satisfaction skills, with a focus on creating positive, long-term relationships.
• Candidates should possess clear and professional Communication skills, both in-person and over phone, email, and text.
• Candidates should possess Consulting skills to guide customers through decisions while respecting their preferences and budgets.
• Relevant qualifications include prior experience in automotive or retail sales, familiarity with basic financing concepts, and comfort working with sales and customer management software.
• Additional beneficial qualifications include a high school diploma or equivalent, a valid driver's license with a satisfactory driving record, strong organizational skills, and the ability to work flexible hours, including evenings and weekends.