Sales Consultant

Intrepid Travel; Golden (CO); Hybrid; USD 30,307 - 35,817; Full time

Benefits offered by this job

Flexible work arrangements

Work-from-home options

Free Intrepid trip yearly

Generous travel discounts

Additional parental leave

Professional development & mentorship

Volunteer leave

Employee Assistance Program

Job summary

Intrepid Travel is seeking a Sales Consultant to join our North America team. This full-time, permanent role is based in our Toronto, ON or Golden, CO offices on a hybrid basis, with a 3-day-per-week office expectation.

You will handle a mix of sales and customer service across phone, email, live chat, and social media. You’ll maximize sales, deliver exceptional service, and build product knowledge to ensure accurate bookings.

Qualifications

• Experience in sales and/or customer service, with a proven ability to connect with people and convert enquiries into bookings.
• Confidence working toward targets and KPIs and celebrating wins.
• Strong communication skills in English, with experience handling interactions via phone, email, and live chat.
• Solid computer skills, including CRM systems and travel booking platforms.
• Great attention to detail and strong organizational skills for accurate bookings and customer files.
• Collaborative, team-focused attitude; travel experience is a plus.

Responsibilities

• Maximize sales and deliver exceptional service to travelers and agent partners.
• Develop deep product knowledge and ensure bookings are managed with care, accuracy, and attention to detail.
• Support customers from first enquiry to departure day across multiple channels (phone, email, live chat, social).
• Work in a rotating roster with weekend shifts and a hybrid office schedule.
• Meet or exceed sales targets and KPIs while maintaining high customer satisfaction.

Skills

Sales & Customer Service

Target-driven

English communication

Attention to detail

Team player

Travel knowledge/experience

Tools

Salesforce

Microsoft Office

Travel booking platforms

Job description

Are you ready to help people plan adventures they’ll talk about for years to come? We’re looking for a Sales Consultant to join our team in North America.

At Intrepid, we believe the journey starts the moment someone reaches out. Our Sales Consultants are at the heart of that connection, supporting travelers and agent partners every step of the way, from the first enquiry to departure day.

This is a contact center environment where you\'ll handle a mix of sales and customer service interactions across phone, email, live chat, and social media. If you thrive in a fast-paced setting, love hitting targets, and enjoy building connections with people, this could be your next move. You’ll be responsible for maximizing sales and delivering exceptional service, developing deep product knowledge, and ensuring every booking is managed with care, accuracy, and attention to detail.

What you need to know:

This is a full-time, permanent role based in our Toronto, ON or Golden, CO office on a hybrid basis, with the expectation of working from the office 3 days per week. You’ll work a rotating roster across 7 days, with shifts scheduled between 9:00 AM EST and 8:00 PM EST, including weekends.

The starting salary for this position is $58,450 CAD (or $24.00 USD per hour for US-based candidates), plus a comprehensive benefits package and a range of awesome perks.

Some of the experience you’ll bring with you may include:

• Experience in sales and/or customer service, with a proven ability to connect with people, understand their needs, and convert enquiries into bookings.
• Confidence working towards targets and KPIs - you\'re results-driven and love celebrating wins.
• Strong communication skills in spoken and written English, with experience handling customer interactions via phone, email, and live chat.
• Solid computer skills, including Microsoft Office, CRM systems (ideally Salesforce), and travel booking platforms.
• Great attention to detail and strong organizational skills to ensure accuracy in bookings and customer files.
• A collaborative, team-focused attitude, ideally with personal or professional travel experience and/or experience in the travel industry.

Please note

• We recognize that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference.
• Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant.
• We also reserve the right to close this advert earlier if we receive a high volume of applications.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognize that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to \'work from anywhere\' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they\'re more than just words, they are the pillars of our success and every day it\'s our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at [e-mail] with your name, location, and the adjustments you require, we will then be in touch to support your application.