Sales Concierge

Crystal Cruises Ltd; Town of Florida, Northern (NY, KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Crystal seeks a proactive Sales Concierge to support our sales team with post-booking tasks and guest communications. You will assist cruise consultants, manage guest records, and help with travel document preparation in a luxury cruise context.

The role requires strong organizational and communication skills, plus proficiency in Microsoft Office and CRM tools. This is a hybrid, full-time position based in the Florida region, with standard office expectations.

Qualifications

• Highschool Diploma or equivalent.
• Experience in administrative support, preferably in travel or luxury services.
• Excellent organizational and time management, with strong communication skills.
• Proficiency in Microsoft Office Suite and CRM tools (Salesforce or similar).

Responsibilities

• Post-booking support: update guest records and handle special requests.
• Administrative coordination: manage guest inquiries and prepare reports.
• Draft professional correspondence to guests and maintain clear internal communication.
• Support team events and ad-hoc projects as needed.

Skills

Organizational skills

Verbal communication

Written communication

CRM tools

Microsoft Office

Education

Highschool diploma or equivalent

Tools

Salesforce or similar

Job description

# A&K Travel Group# Job Applicant Cookie Notice*Last updated on: June 2, 2025*# Introduction and ScopeThis Job Applicant Cookie Notice (the \"**Notice**\") is designed to assist you in understanding how and why A&K Travel Group Ltd (\"**AKTG**,\" \"**we,**\" \"**us,**\" or \"**our**\") on our websites, and (collectively, the \"**Websites**## Provider and Cookie Type:Workday (*e.g.*, PLAY\\_LANG,PLAY\\_SESSION, timezoneOffset,SESSIONID)## Purpose:## Duration:Session## Provider and Cookie Type:Workday (TS\\*, deviceID, \\_cf\\_bm)## Purpose:## Duration:Up to 1 year## Provider and Cookie Type:Workday (WorkdayLB\\_\\*)## Purpose:## Duration:Session## Opting Out.## Changes to this NoticeIf we make any material change to this Notice, we will post the revised Notice to our Websites and update the \"*Effective Date*\" above to reflect the date on which the new Notice became effective.## Contact UsIf you have any questions about this Notice, please write to the AKTG privacy team by email at [e-mail]. Please allow up to four weeks for us to reply. You can also find more contact information by visiting our Job Applicant Privacy Notice.Sales Concierge page is loaded## Sales Conciergelocations: USA - FL - Aventuratime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R-100270**Job Description:****Job Summary**The company is seeking a proactive and organized Sales Concierge to join our sales team at Crystal, a leader in luxury cruise experiences. This role focuses on assisting cruise consultants with essential administrative tasks to ensure seamless post-booking services for our guests.**Essential Job Duties**Post-Booking Support:* Manage and update guest records, ensuring accuracy and compliance with company standards.* Handle special guest requests, such as dietary preferences or excursion arrangements, in collaboration with the sales team.* Support the preparation and distribution of travel documents and communications.Administrative Coordination:* Assist cruise consultants in managing guest inquiries and following up on post-booking needs.* Provide general administrative support, including maintaining organized files and tracking key guest details.* Prepare reports and summaries for the sales team as required.Flexibility for Ad-Hoc Projects:* Take on miscellaneous tasks and special projects to support the sales team's goals and operational needs.* Assist in the organization of team events, or internal initiatives.Communication Support:* Draft professional correspondence to guests.* Ensure clear and consistent communication within the sales team and with other departments as needed.**Other Duties**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.**Competency**Education: Highschool diploma or equivalent.Experience: Previous experience in an administrative support role, preferably within the travel or luxury services industry.Skills/Qualifications:* Excellent organizational and time management skills, with the ability to prioritize and adapt to shifting tasks.* Strong verbal and written communication skills.* Proficiency in Microsoft Office Suite and CRM tools (e.g., Salesforce or similar systems).* A positive, team-oriented attitude with a strong focus on delivering exceptional service**Work Environment**Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic.**Physical Demands**Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment.**Expected Hours of Work**The position is full-time. Occasional need for Overtime may be required.**#LI-Hybrid****EEO Statement**Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.