OUTBOUND SALES

Crystal Cruises Ltd; Florida; On-site; USD 55,000 - 90,000; Full time

Job summary

Crystal Cruises Ltd is seeking a proactive sales professional to join our luxury cruise team. You will meet or exceed sales goals, handle inquiries by phone, and articulate product features, benefits, and pricing to potential guests.

The ideal candidate has 2+ years in luxury sales and customer service, strong communication, and CRM proficiency. You will collaborate with internal departments to secure bookings and deliver a seamless guest experience from initial contact to reservation.

Qualifications

• Education: College degree preferred.
• Experience: 2 years' sales and luxury customer service experience is required.
• Experience: Telephone sales with luxury products preferred.
• Ability to learn Crystal Cruises products and services.

Responsibilities

• Meet or exceed sales goals and convert leads into bookings.
• Provide information on Crystal Cruises ships, destinations, itineraries.
• Maintain CRM records and follow up with guests.
• Collaborate with internal departments to facilitate bookings.
• Deliver superior customer service and handle guest issues.
• Upsell ancillary products like air, land, hotels, and upgrades.
• Build long-term relationships with luxury cruise customers.

Skills

Sales skills

Luxury customer service

Telephone sales

CRM experience

Education

College degree preferred

Tools

CRM software

Microsoft Office

Travel reservations systems

Job description

# A&K Travel Group# Job Applicant Cookie Notice*Last updated on: June 2, 2025*# Introduction and ScopeThis Job Applicant Cookie Notice (the \"**Notice**\") is designed to assist you in understanding how and why A&K Travel Group Ltd (\"**AKTG**,\" \"**we,**\" \"**us,**\" or \"**our**\") on our websites, and (collectively, the \"**Websites**## Provider and Cookie Type:Workday (*e.g.*, PLAY\\_LANG,PLAY\\_SESSION, timezoneOffset,SESSIONID)## Purpose:## Duration:Session## Provider and Cookie Type:Workday (TS\\*, deviceID, \\_cf\\_bm)## Purpose:## Duration:Up to 1 year## Provider and Cookie Type:Workday (WorkdayLB\\_\\*)## Purpose:## Duration:Session## Opting Out.## Changes to this NoticeIf we make any material change to this Notice, we will post the revised Notice to our Websites and update the \"*Effective Date*\" above to reflect the date on which the new Notice became effective.## Contact UsIf you have any questions about this Notice, please write to the AKTG privacy team by email at [e-mail]. Please allow up to four weeks for us to reply. You can also find more contact information by visiting our Job Applicant Privacy Notice.* Meet or exceed established Crystal Cruises Sales & Service standards.* Identify sales opportunities and close sales over the phone.* Building long-term relationships with luxury cruise customers.* Ensure booking details are complete and accurate in accordance with department guidelines; properly notating all bookings ensuring 100% precision on every call.* Acquire and maintain in-depth industry and Crystal Cruises knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, onboard credits.* Attending and actively participating in team meetings and training to ensure use of appropriate sales techniques and use of accurate information communicated to potential guests.* Provide information to assist guests about Crystal Cruises ships, destinations, itineraries, and policies.* Meet or exceed established sales goals and conversion standards selling cruises to worldwide destinations along with optional programs such as air, land, hotels.* Sell Crystal Cruises utilizing knowledge of product features, benefits, and pricing. Make recommendations to include promotions, itineraries, and auxiliary products such as suite upgrades, travel protection, special requests.* Strong verbal and written communication skills including professional telephone etiquette, English and any other additional language is a bonus.* The ability to handle guest issues and overcome objections.* Establish quality customer relationships by delivering superior customer service, establishing rapport, identifying, and meeting customer needs and expectations.* Meeting or exceeding customer booking and revenue goals and properly following up with guests and completing tasks in a CRM within guidelines.* Maximize conversions by urgently following up with web requests or assigned leads. Completing all profile and itinerary information and following up within expected timeframe* Assist guests in resolving minor problems pertaining to new and existing bookings.* Promoting sales to consumers by acting on leads to identify travel needs, present/explain Crystal Cruises' products and make travel recommendations.* Providing seamless cruise and customer service experience, from the initial sales call to confirming the reservation/booking and facilitating the flow of information.* Collaborate with all other internal departments to facilitate booking process and sales; communicate cruise related requests to the appropriate department.* Follow accurate policies and procedures advising visa & vaccine requirements.* Make recommendations for process, procedure, and technological improvements.* Adhere to assigned schedule.* Sales projects as determined by management.Education: College degree preferred.Experience: 2 years' sales and luxury customer service experience is required. Experience including telephone sales with luxury consumer products is preferred.* Ability to quickly learn and maintain current knowledge of Crystal Cruises' products and services.* Ability to work well and maintain professional composure while under stress and pressure.* Possess a strong drive and high energy to reach and exceed specified sales goals.* Interpersonal skills to work effectively in a team-based environment.* Strong customer service skills to create a positive guest experience.* Must be able to multi-task and work in a high energy sales and service environment that is goal/quota driven.* Demonstrated knowledge of Microsoft Office applications, CRM software, and experience with travel reservations systems is a plus.