Sales Compensation Engagement Manager

HP; Illinois; On-site; USD 105,000 - 162,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Job summary

HP Inc. is seeking a Sales Compensation Engagement Manager to lead a global, field-facing support team for sales compensation inquiries and communications. You will oversee regional engagement resources and partner with SPM Administration, Data & Integration, and Design teams to drive escalations and continuous improvement.

The role focuses on transforming engagement processes, reducing disputes, and leveraging AI-enabled tools to increase efficiency and insight across Americas, EMEA, and APJ.

Qualifications

• Bachelor’s degree in Business, Finance, HR, or related field.
• 7–10 years of experience in Sales Compensation, Revenue Operations, or Sales Operations.
• 5–7 years of people leadership experience.
• Ability to lead cross-functional operational initiatives across engagement and administration functions.
• Broad understanding of SPM configuration, calculation cycles, and validation controls.
• Experience with an SPM platform (Forma.ai, Varicent, Xactly, SAP Callidus) preferred.
• Experience participating in a compensation transformation or SPM implementation preferred.

Responsibilities

• Lead and develop a global Sales Compensation Engagement team supporting 8,000+ sellers.
• Own claims triage, resolution SLAs, and seller communications.
• Standardize engagement processes across regions while respecting local business requirements.
• Establish clear escalation pathways to SPM Administration, Data & Integration, and Sales Compensation Design teams.
• Provide structured feedback to Administration and Data teams to reduce preventable claims and improve upstream validation controls.
• Monitor dispute trends and partner cross-functionally to drive systemic issue resolution.
• Oversee generation, distribution, and tracking of sales compensation communications and acknowledgements.
• Support training initiatives for new plan rollouts and mid-cycle updates.
• Participate in monthly calculation cycle reviews to understand pay accuracy drivers and systemic adjustment trends.
• Contribute to SPM implementation and broader transformation initiatives.
• Identify and deploy AI-enabled tools to automate case categorization and routing, improve response drafting efficiency, detect dispute patterns, and enhance performance insight reporting.

Skills

People leadership

Stakeholder management

Sales compensation knowledge

Data analysis

Process improvement

AI-enabled tooling

Communication

Cross-functional collaboration

Education

Bachelor's degree in Business/Finance/HR

Tools

Forma.ai

Varicent

Xactly

SAP Callidus

Job description

Sales Compensation Engagement Manager

Description

Job Summary

HP is seeking a Sales Compensation Engagement Manager to lead the global, field-facing sales compensation support team. This role is responsible for delivering a consistent, high-quality seller experience across claims triage, dispute resolution, compensation communications, and field education.

The Engagement Manager will oversee regional engagement resources (Americas, EMEA, APJ) and ensure timely, accurate resolution of sales compensation inquiries while partnering closely with SPM Administration, Data & Integration, and Sales Compensation Design teams for escalations and exception governance.

This role plays a critical part in HP's Sales Compensation Transformation by modernizing engagement processes, improving service levels, reducing recurring disputes, and introducing AI-enabled tools to increase efficiency and insight.

The ideal candidate brings deep SPM subject matter expertise and demonstrates the capability to operate effectively across both engagement and administrative domains as the organization evolves. This leader combines strong people leadership, operational discipline, and a continuous improvement mindset in a complex transformation environment.

Responsibilities

• Lead and develop a global Sales Compensation Engagement team supporting 8,000+ sellers
• Own claims triage, resolution SLAs, and seller communications
• Standardize engagement processes across regions while respecting local business requirements
• Establish clear escalation pathways to SPM Administration, Data & Integration, and Sales Compensation Design teams
• Provide structured feedback to Administration and Data teams to reduce preventable claims and improve upstream validation controls
• Monitor dispute trends and partner cross-functionally to drive systemic issue resolution
• Oversee generation, distribution, and tracking of sales compensation communications and acknowledgements
• Support training initiatives for new plan rollouts and mid-cycle updates
• Participate in monthly calculation cycle reviews to understand pay accuracy drivers and systemic adjustment trends
• Contribute to SPM implementation and broader transformation initiatives
• Identify and deploy AI-enabled tools to:
  • Automate case categorization and routing
  • Improve response drafting efficiency
  • Detect dispute patterns and root causes
  • Enhance performance insight reporting

Education & Experience Required

• Bachelor’s degree in Business, Finance, HR, or related field
• 7-10 years of experience in Sales Compensation, Revenue Operations, or Sales Operations
• 5 -7 years of people leadership experience
• Demonstrated ability to lead cross-functional operational initiatives across engagement and administration functions
• Broad understanding of SPM configuration, calculation cycles, and validation controls
• Experience working with an SPM platform (Forma.ai, Varicent, Xactly, SAP Callidus) preferred
• Experience participating in a compensation transformation or SPM implementation preferred

Knowledge & Skills

• Strong understanding of compensation plan mechanics and crediting models
• Experience managing high-volume claims environments
• Ability to translate technical compensation issues into business-impact language
• Operational governance mindset with focus on SLA performance and claims reduction
• Strong analytical and trend analysis capability
• Familiarity with workflow automation and AI-enabled productivity tools preferred
• Exceptional written and verbal communication skills
• Ability to lead through change in a transformation environment

Impact & Scope

• Direct impact on seller trust and compensation experience
• Leads regional engagement resources across global markets
• Reduces claims escalations and recurrence through effective triage and governance
• Drives standardization and modernization of field-facing compensation processes
• Critical contributor to Sales Compensation Transformation and SPM operational excellence

Complexity

Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job

Sales Operations

Schedule

Full time

Shift

No shift premium (United States of America)

Travel

Not Specified

Relocation

No

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal".