Sales Center Manager

Hörmann North America; Sterling Heights (MI); On-site; USD 75,000 - 175,000; Full time

Job summary

Hörmann North America is seeking a Sales Center Manager to drive profitability and deliver exceptional customer service. This role requires effective management of the Sales Center team, oversight of operations and finances, and collaboration in developing business opportunities. The ideal candidate will have a High School Diploma and experience in sales, customer relations, and team oversight, contributing to the company's commitment to quality and customer satisfaction.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Vacation pay

Holiday pay

Drug-free workplace

Background check and drug test required

Qualifications

• High School Diploma required.
• Experience in team and operational management preferred.

Responsibilities

• Drive profitability through effective team management.
• Oversee daily operations and financial management.
• Develop business opportunities and maintain customer relationships.

Skills

Customer Service

Team Management

Financial Management

Operational Management

Sales Strategies

Inventory Control

Education

High School Diploma

Job description

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Job Summary: The Sales Center Manager is accountable for driving the profitability of the Sales Center. This role involves delivering exceptional customer service by effectively managing a team of employees. The manager will oversee all operational activities and associated costs of the Sales Center, with a strong emphasis on revenue growth.

Major Responsibilities/Activities

Team Management:

• Provide daily direction and communication to employees, including customer service representatives, warehouse workers, and delivery drivers, ensuring efficient and professional service.
• Write and administer performance reviews, address work-related problems, and handle disciplinary actions according to company policy.
• Ensure employees receive appropriate training and resources to perform their jobs effectively.
• Manage employees through planning, coordination of work, training, motivation, and ongoing evaluation of success.
  
  

Operational Oversight

• Oversee daily operations of the Sales Center, including accounting practices, inventory control, warehouse, and personnel management.
• Utilize established systems and processes to meet customer service requirements and company standards.
• Monitor and ensure compliance with established safety policies.
  
  

Inventory And Financial Management

• Plan and maintain adequate inventory to support customer orders and service levels.
• Read and understand financial statements to ensure the facility is running profitably.
• Manage financial control and reporting functions, including responsibility for profit and loss (P&L).
  
  

Customer Relations And Sales

• Assist in developing business opportunities in the assigned territory, supporting the cultivation of long-term customer relationships, and contributing to meeting and exceeding sales goals.
• Collaborate with Territory Sales Manager (TSM) to develop and execute territory sales plans and account plans.
• Support and assist marketing initiatives.
• Contribute to the development of customer strategies that promote business growth, customer retention, satisfaction, and improved relations.
  
  

Administrative Duties

• Ensure order processing, invoicing, and credit management are handled according to established procedures.
• Use appropriate judgment in upward communication regarding department or employee concerns.
• Develop and recommend annual budget requirements for the Sales Center.
• Carry out additional tasks as assigned.
  
  

Minimum Requirements

• High School Diploma
  
  

Physical Requirements

Must be able to assist warehouse staff as needed to load and unload trucks.

Who We Are

Hörmann is a premier manufacturer of garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability, and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company. As an international corporation Hörmann LLC prizes diversity in all positions; therefore, candidates with second language ability especially in Spanish or German will be given additional consideration; however, fluency in English is required. Hörmann is an Equal Opportunity Employer with a diverse employment environment. Hörmann is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.

Additional Comments

Hörmann offers a comprehensive, competitive benefit package including medical, dental, vision, life, and supplemental insurance plans, 401(k) with employer match, as well as vacation and holiday pay. Hörmann is a drug-free workplace. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Manufacturing

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