Client Advisor

Hendrick Automotive Group; Richmond (VA); On-site; USD 32,400 - 39,600; Full time

Job summary

Hendrick Automotive Group in Richmond, VA is seeking a Client Advisor to greet customers, determine vehicle needs, and demonstrate features in showroom or on test drives. You will quote sales prices, handle paperwork, and arrange delivery and registration while maintaining customer satisfaction and company standards.

Ideal candidates bring prior sales or customer service experience, GED or High School Diploma, and basic Microsoft Office skills.

Qualifications

• Prior sales and/or customer service experience is desired.
• Intermediate knowledge of Microsoft Office products and ability to learn web applications for customer management.

Responsibilities

• Greets customers and determines vehicle needs and preferences.
• Explains features and demonstrates operation of vehicles.
• Quotes sales price including tax, trade-in, and discounts.
• Arranges for delivery and registration of vehicles.
• Maintains CSI at or above company standards.

Skills

Microsoft Office

Customer service

Communication

Education

GED

High School Diploma

Tools

CRM software

Job description

## Client AdvisorApplylocations: Rick Hendrick Chevrolet Buick GMCtime type: Full timeposted on: Posted Todayjob requisition id: R-80922Rick Hendrick Chevrolet Buick GMCLocation: 12050 W Broad Street, Richmond, Virginia 23233**Summary:**Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction. **Supervisory Responsibilities:**This job has no direct supervisory responsibilities. **Essential Duties and Responsibilities** **include the following:*** Meets dealership sales goals.* Greets customer and determines make, type, and quality of vehicle desired.* Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.* Suggests optional equipment for customer to purchase.* Computes and quotes sales price, including tax, trade-in allowance, and discount.* Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.* Arranges for delivery and registration of vehicle.* Researches availability of models and optional equipment.* Engages in business development.* Addresses customer concerns.* Maintains CSI at or above Company standards* Maintains an organized, clean and safe work area* Participates in required training* Records all hours worked accurately in company timekeeping system* Follows Safeguards rules and regulations.* Demonstrates the Company’s Core Values* Complies with Company policies and procedures* Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.* Other duties as assigned **Qualifications:**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. **Desired Education:**o GED**√** High School Diplomao Associate Degreeo Bachelor Degreeo Master Degreeo Doctorate Degree **Field of Study/Work Experience:**o Accounting**√** Automotiveo Businesso Human Resourceso Information Technology **Desired Work Experience:****√** up to 3 yearso 3-5 yearso 5+ years **Education/Experience:**Prior sales and/or customer service experience desired. **Certificates and Licenses:****√** Valid Driver’s Licenseo Automobile Salesperson License **Computer Skills:**Intermediate knowledge of Microsoft Office products. Intermediate ability to learn web applications for customer management. **Communication Skills:**Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. **Attendance Requirements:**The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. **Physical Demands:**While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. **Environment Demands:**Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments. **Verbal and Writing Ability:**Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. **Math Ability:**Ability to add, subtract, multiply and divide. **Reasoning Ability:**Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. **Core Values:**To perform the job successfully, an individual should demonstrate the following Core Values: **Servant Leadership**Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. **Teamwork through Trust & Respect**Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. **Integrity**Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. **Commitment to Customer Enthusiasm**Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. **Passion for Winning**Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. **Accountability at All Levels**Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. **Commitment to Continuous Improvement**Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. **Salary Range**The Salesperson Position has a Pay Scale consisting of the following elements and ranges. Wages include Base salary compensation of $36,000. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf.