Sales BDC Coordinator

DARCARS Automotive Group; Village/Town of Mount Kisco (NY); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

Comprehensive Benefits Plan including

Employee discounts on vehicle Purchase

Community service initiatives

Internal career advancement

Job summary

DARCARS BMW of Mount Kisco is seeking a Sales BDC Coordinator to manage digital prospects and guide them through a simple needs analysis using the DARCARS approach. You will provide dealership and product information, answer questions, and connect customers with a responsive in-store sales manager to navigate their path to purchase.

You will pull inquiries from the CRM, respond via preferred channels, and maintain timely follow-up to deliver an exceptional experience.

Qualifications

• Basic computer skills and MS Office proficiency.
• Fast learner with ability to absorb product details.
• Strong listening, verbal and written communication skills.
• Willing to work weekends and holidays.
• Commitment to process improvement and teamwork.

Responsibilities

• Pull inquiries from CRM and respond via phone, text, chat, or email based on customer preference.
• Serve as first-level expert on products, services, and the DARCARS brand.
• Convert inquiries to dealership visits and set test-drive/purchase appointments.
• Adhere to customer scripts and record all contact activity in the CRM in real time.
• Develop and maintain relationships with store personnel; meet or exceed performance goals.

Job description

DARCARS BMW of Mount Kiscois now hiring for aSales BDC Coordinatorto join our team!
Expected Annual Earnings: $42,000 - $100,000+ (Based on Performance)

As aSales BDC Coordinator,your job is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. As an Internet Representative, you must ensure timely follow-up and provide an exceptional experience with every interaction.

In this role, you'll:

• Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text,chat,or email based on potential customer's expressed preference
• Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
• Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
• Adhere to customer communication scripts
• Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel
• Meet, or exceed, individual performance objectives e.g. response time, conversions etc.
• Must be at least eighteen years of age

For this role, you'll need to be:

• You are computer savvy with a full working knowledge of Microsoft Office Suite
• You are a quick-study, able to absorb substantive product and service information
• You have exceptional listening, verbal, and written communication skills
• You are able to workweekends and holidays
• You have demonstrated a commitment to process improvement, innovation, and excellence
• You are persistent and eager to learn new things and share new ideas in a collaborative, team environment

Benefits:

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.