Sales Auditor

Centene; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking organization dedicated to transforming community health. In this role, you'll provide critical auditing support to the Medicare Sales Leadership Team, ensuring quality interactions between members, prospective members, and agents. Your insights will drive process improvements and enhance training opportunities, making a tangible difference in the quality of service provided. With a commitment to workplace flexibility and a comprehensive benefits package, this position offers a unique opportunity to grow professionally while contributing to the health and well-being of millions. If you have a passion for quality assurance and customer service, this role is perfect for you.

Benefits

Health Insurance

401K

Stock Purchase Plans

Tuition Reimbursement

Paid Time Off

Flexible Work Schedules

Qualifications

• 2+ years of call center experience required, with knowledge of customer service expectations.
• Auditor must obtain Medicare producers license within 90 days of employment.

Responsibilities

• Audit all member and agent interactions with call center staff.
• Develop auditing metrics and create training call libraries.
• Make recommendations for process improvements.

Skills

Auditing

Call Center Operations

Process Improvement

Customer Service

Communication Skills

Education

High School or GED

Bachelor's Degree in a related field

Tools

Call Center Software

Sentinel Elite

Job description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Responsible for providing auditing and tracking support to the Medicare Sales Leadership Team. This includes the oversight and responsibility of auditing all member, prospective member and agent interactions with the call center staff.

Key Responsibilities:

1. Complete weekly report cards for Inside Sales and Agent Hotline.
2. Develop consistent auditing metrics for call center staff utilizing call center software and Sentinel Elite.
3. Create and maintain library of calls that can be utilized for training.
4. Audit all inbound and outbound communications with members, prospective members and agents.
5. Complete weekly call audits of external vendors.
6. Make recommendations for process improvement and training opportunities.
7. Create and present reporting based on auditing trends and findings.
8. Work closely with leadership team to ensure consistency across the Medicare Sales department.
9. Evaluate new hire readiness based on call audits.
10. Perform other duties as assigned.

Education/Experience:

Required: A High School or GED
Preferred: A Bachelor's Degree in a related field

Candidate Experience:

Required: 2+ years of experience in a call center
Other: Knowledge of customer service expectations related to quality and service
Knowledge of HIPAA regulations: Auditor must obtain their Medicare producers license within 90 days of employment.

Pay Range: $22.79 - $38.84 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.