Sales AssociateKey Holder

Evershine; Greensboro (NC); On-site; USD 13,638 - 19,424; Part time

Benefits offered by this job

Sales Incentive bonuses

Employee discounts

Flexible schedule

Opportunity for advancement

Free uniforms

Company parties

Job summary

Evershine in Greensboro, NC seeks a Key Holder / Shift Lead to supervise daily store operations and associate performance. This role involves ensuring customer satisfaction, managing opening and closing procedures, and training staff. Ideal candidates are self-motivated with excellent communication skills, a service-oriented approach, and a strong work ethic. Positions are available for part-time and full-time and offer flexible shifts with an hourly rate starting at $12.00.

Qualifications

• Experience with customer service.
• Capability to resolve customer grievances.
• Demonstrated leadership and communication abilities.

Responsibilities

• Supervise daily activities of non-exempt associates.
• Maintain urgency and flow among staff and customers.
• Resolve customer inquiries and ensure satisfaction.
• Ensure compliance with safety procedures.
• Train new employees and assist with their integration.
• Manage opening and closing duties of the store.

Skills

Leadership skills

Customer service experience

Excellent communication skills

Service-oriented

Strong work ethic

Job description

Benefits

• Sales Incentive bonuses
• Bonus
• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement

Job Description

Key Holder / Shift Lead

Position Summary: We are currently seeking an ambitious self‑motivated team member to assist with daily site operations. The position holds the responsibility for monitoring Ever Shine’s store‑level operation performance and the day‑to‑day supervision of store associates, including assigning work, training, coaching, and developing associates.

This is an hourly position and typically reports to the Site Manager and/or Assistant Manager, or designee.

The function of this position is opening, closing, and securing the facility, assisting customers, facilitating Fast Pass‑related endeavors, assuring that the store and surrounding area are clean and organized, and managing the alarm system upon exit.

Essential Duties and Responsibilities

• Supervises the day‑to‑day activities of non‑exempt associates for assigned store(s).
• Maintain a sense of urgency on site with staff, general flow, and customer throughput production.
• Performs activities around employee engagement, performance management, and recognition of customers and attentive to their needs.
• Maintains a focus on growing sales volume and increasing site profitability through membership sales and goal achievements.
• Ensure that customers are satisfied, amenities properly supplied, and that any inquiries, incidents, and issues are resolved in a timely manner.
• Ensures the site follows all approved safety and maintenance procedures.
• Ensures the site follows all approved incident reporting or vehicle damage claim procedures.
• Uses judgment and discretion to resolve routine questions and problems, and refers more complex issues to higher levels.
• Performs other duties, checklists, and responsibilities as assigned.
• Customer Service levels that drive maximum sales potential.
• Knowledge of services, new products, processes, and technologies.
• Responsibility of making sure the store is open and closed correctly per directives and conditions.
• Ensuring cleanliness of the site, store and surrounding area.
• Identifying problems with working conditions and reporting them to management.
• Offering support and training to new employees.
• Assuming some managerial responsibilities in the event of management absent.

Knowledge, Skills, and Abilities

• Leadership skills.
• Experience with customer service.
• Excellent communication skills including active listening.
• Service‑oriented and able to resolve customer grievances.
• Strong work ethic and professional attitude.

Additional Information

Supervision Received: This position is dependent on a self‑starting, self‑motivating individual with the vision and determination of achieving excellence in customer service by growing with the site management team. The employee must be capable of performing their responsibilities with minimal supervision.

NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job in full or complete context.

Job Types: Part‑time, Full‑time

Pay: From $12.00 per hour

Benefits: Employee discount

Shift: Flexible shifts, Day shift, Evening shift, Morning shift

Weekly day range: Rotating weekends

Ability to commute/relocate: Greensboro, NC 27408 – reliably commute or plan to relocate before starting work (Required)

Work Location: In person