Sales Associate - Full Time

Belk; Berkeley (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Belk in Berkeley, CA is seeking a Sales Associate to deliver a positive customer experience by providing excellent service, helping customers with merchandise selection, and processing transactions.

You will drive sales, maintain attractive selling areas, stay informed about products and promotions, and work with store teams to meet objectives. This is an hourly position with a flexible schedule, including nights, weekends, and holidays.

Qualifications

• Customer service-focused approach with a friendly demeanor.
• Ability to learn product details and store promotions.
• Open to a flexible schedule including nights, weekends and holidays.
• Willingness to stand for extended periods and lift up to 40 lbs.

Responsibilities

• Demonstrate ownership in achieving store goals and daily priorities.
• Greet and assist customers to provide personalized service.
• Apply suggestive selling and product recommendations.
• Build relationships to foster loyalty.
• Process transactions accurately and handle inquiries professionally.
• Maintain store presentation and accurate signage.
• Stay informed on products, promotions, policies, and events.
• Support store operations and inventory control.
• Contribute to a positive store culture with teammates.
• Follow asset protection and safety protocols.

Skills

Customer service

Communication

Flexible schedule

Team player

Tech proficient

Adaptability

Job description

The Sales Associate delivers a positive customer experience by providing excellent service through building relationships, assisting with merchandise selection, making product recommendations, and processing transactions. This role drives sales and store key metric performance, maintains merchandise presentations, and works closely with store operation teams to meet store objectives. The Sales Associate promotes a friendly store environment that builds customer loyalty and customer satisfaction. This is an hourly position.

What you will do

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.

• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.

• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.

• Build genuine relationships with customers to foster loyalty and repeat business.

• Process transactions accurately and efficiently. Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.

• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.

• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance. Stay informed of products, promotions, policies, and store events to deliver accurate information to customers and enhance service.

• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.

• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.

• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

Skills and Abilities

• Dedication to customer service and a drive to achieve store objectives.

• Skills and experience to perform in the role and a commitment to continuously learn.

• Ability to take ownership of assigned tasks and contribute to store success.

• Communicate with excellence.

• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.

• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.

• Must regularly move around all store areas and be accessible to customers.

• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.