Sales Associate, UGG

UGG; Merrimack (NH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Opportunities for growth and development

Job summary

UGG is seeking a Sales Associate to provide exceptional service and create personalized shopping experiences in Merrimack, New Hampshire. You'll be crucial in ensuring customer satisfaction and driving brand loyalty while maintaining store standards.

The ideal candidate will have retail experience, excellent communication skills, and the ability to work collaboratively in a dynamic team. UGG offers competitive pay and a range of benefits as part of the Deckers Brands family.

Qualifications

• Two years of retail store experience preferred.
• Excellent verbal and written communication skills.
• Highly motivated team player and self-starter.

Responsibilities

• Create personalized shopping experiences for customers.
• Operate the cash register and handle money accurately.
• Maintain a clean and well-organized store.

Skills

Customer service

Communication

Multi-tasking

Education

High School Diploma

Tools

Microsoft Office

Job description

About UGG

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Sales Associates are critical to the success of our stores. As a Sales Associate, it’s your job to create the best possible customer experience. You listen to each customer and offer recommendations and current product knowledge in response to their needs. You also communicate the brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As part of a dynamic team, you cooperate to achieve business goals.

Description

As a Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You greet customers promptly and courteously as they enter the store and ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including the effective communication of our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions, including adhering to a dress code. You provide exceptional customer service to both in‑store customers and those who call on the phone.

In your role as a Sales Associate, you also operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and available for customers. You merchandize products in accordance with Visual Merchandising standards and maintain a clean and well‑organized back‑stock area and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety‑consciousness and respond to theft in accordance with our policies. You report to work on time and notify your Store Manager in advance if you will be late or absent.

Core Competencies

• Ensure the highest level of customer service possible as outlined in our Service Training Program.
• Prioritize brand and product knowledge training in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi‑task in a fast‑paced environment.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Key Qualifications

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers.
• Highly motivated team player and self‑starter.

Additional Requirements

• Flexibility of schedule and hours to meet the needs of the business.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Benefits

As part of our Deckers Family, you belong to more than a lifestyle company. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands, including competitive pay, discounts, perks, global contests, and opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.