Sales Associate - Tukwila

Rockler; Tukwila (WA); On-site; USD 21,000 - 30,000; Part time

Job summary

Rockler in Tukwila, WA is seeking a part-time customer service sales associate who greets customers, explains product options, demonstrates usage, and helps close sales of woodworking supplies and tools.

When not assisting customers, you will maintain the sales floor, face products, dust, and ensure displays are neat and stocked. You must be able to stand for long periods and lift up to 50 lbs as part of team lifting.

Qualifications

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable.
• Ability to understand the nature of customers’ requests and respond accordingly.
• Ability to authorize returns or refunds when appropriate.
• Extremely strong service orientation to maximize customer satisfaction.
• Team player, outgoing, approachable, and congenial with customers and associates.
• Stand for long periods and lift up to 50 lbs; participate in team lifting.
• Takes initiative; excellent team player.

Responsibilities

• Greet customers as they enter the store in a timely manner and acknowledge all customers.
• Handle all aspects of retail sales, answer questions on product use, and ring sales on POS.
• Emphasize the “Total solution” by showing related products/services the customer might need.
• Maintain the store by facing, dusting, and keeping displays neat and stocked.
• Handle refunds and prepare documentation per procedures.
• Refer customers to other sources if an item is unavailable to build goodwill.
• May assist with unloading trucks, pricing, merchandising, or other duties.
• Attendance is essential and employees must be present for scheduled shifts.

Skills

Customer service

Retail sales

Product knowledge

Team player

Stand/walk long periods

Education

High school diploma or GED

Tools

Hand tools

Job description

Summary of Position

This is a part-time customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping.

major areas of accountability

• Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when encountering them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

requirements for position

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable

• Ability to understand the nature of customers’ requests and how best to respond to theirneeds.
• Ability to understand situations where a return or refund of merchandise can be authorized.

• Requires an extremely strong service orientation to maximize customer satisfaction.
• Ability to be a team player, outgoing, approachable, and congenial when dealing with both customers and other associates.

• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting.
• Takes Initiative
• Excellent Team Player