Sales Associate Towncenter

Hand & Stone - 1909 Landstown Centre Way - Virginia Beach, VA; Virginia Beach (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Training & development

Vision insurance

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

401(k) matching

Free food & snacks

Job summary

Hand and Stone Spa is seeking a Sales Associate to join the front desk team. This commission-based role offers an hourly base of $13, with a potential total hourly range of $16–$20+ for top performers through commissions.

The position requires excellent communication, strong customer service, and the ability to build relationships. You will book appointments, promote spa memberships, and contribute to team goals in a fast-paced environment.

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Qualifications

• Excellent verbal communication skills.
• Strong customer service and relationship-building abilities.
• Learn business development skills and sales techniques.
• Remain agile and adapt to changing sales promotions (e.g., retail and/or seasonal deals, discounts, and promotions).
• Work independently and as part of a team.

Responsibilities

• Support spa efforts to increase memberships and revenue growth by learning current and upcoming deals, discounts, and promotions.
• Meet daily, weekly, and monthly personal and team sales quotas.
• Utilize ongoing training, scripts, and company resources to stay successful.
• Book and reschedule clients’ massage and facial appointments using Zenoti.
• Address customer service inquiries related to payments and services.
• Perform miscellaneous tasks including light laundry and peer training as needed.

Skills

Verbal communication

Customer service

Relationship building

Sales techniques

Business development

Promotions adaptation

Teamwork

Adaptability

Tools

Zenoti

Job description

Benefits:

• Health insurance
• Training & development
• Vision insurance
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• 401(k) matching
• Free food & snacks

We are a membership-based spa with a simple philosophy: Because we specialize in high quality, customized massage or facial services at affordable prices, we can make the soothing wonder of the massage or facial experience accessible to more and more people. We are looking for a Sales Associate to join our front desk team. This is a commission-based sales position with an hourly base compensation of $13. The right full-time candidate can average a substantial hourly pay rate ranging from $16 to $20+ per hour through our generous commission structure. While little to no direct sales experience is required, you will be expected to:

• Have excellent verbal communication skills
• Leverage strong customer service and relationship-building abilities
• Learn business development skills and sales techniques
• Remain agile and adapt to changing sales promotions (e.g., retail and/or seasonal deals, discounts, and promotions)
• Work independently and as part of a team.

As a company we value and reward hard work and commitment! We also understand the importance of family and that is why we maintain a positive work life balance to ensure your professional and personal success. Come be a part of our family at Hand and Stone Spa!

Primary daily duties include, but are not limited to, the following:

1. Supporting spa efforts to increase memberships and overall revenue growth by:

• Learning current and upcoming deals, discounts, and promotions to sell memberships and gift cards;
• Meeting daily, weekly, and monthly personal and team sales quotas; and,
• Leveraging ongoing formal and informal sales and service trainings, scripts, and other company resources to remain successful.

1. Utilizing the Zenoti scheduling platform to book and reschedule clients’ massage and facial appointments.
2. Addressing customer service inquiries related to general payment and service information.
3. Performing miscellaneous tasks such as:

• Light laundry duties; and
• Peer training as needed.

What will make you successful?

• Enjoy working with clients.
• Desire to earn commission from promoting spa services.
• Being both customer and team focused.
• Being an outgoing, caring, and positive person.
• Believing in the importance of self-care.

What’s in it for you?

• Competitive commission plan and plenty of bonus potential.
• Medical, Vision and Dental
• Career Opportunities into management and senior roles.
• Seasonal and ad hoc contests for free food, gift certificates, services, and more!
• High energy, team focused working environment

$13 to $20 per hour + PTO + Medical + Vision + Dental