Sales Associate - Topanga

Philipp Plein; Topanga (CA); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Philipp Plein in Topanga, California seeks a Sales Associate with a passion for fashion and client service. You will generate sales through exceptional client relations and product knowledge, reflecting the brand image in every interaction.

You will manage client relationships via CRM, support in-store marketing events, and maintain visual merchandise standards. Ability to lift up to 50 lbs and work in a team environment is required.

Qualifications

• Experience in retail sales and client relationship building.
• Strong product knowledge and brand representation.
• Able to operate POS and inventory processes.
• Comfortable lifting up to 50 lbs.

Responsabilités

• Drive sales by meeting goals and building client relationships.
• Maintain brand image through appearance and guidelines.
• Support store marketing events and promotions.
• Follow security, loss prevention and safety procedures.
• Open/close procedures, POS operations and inventory checks.

Connaissances

Sales skills

Customer service

Team player

Brand awareness

Outils

POS system

CRM software

Inventory software

Description du poste

The Sales Associate is responsible for generating sales through exceptional client relations and product knowledge.

The following is the job description for a Sales Associate including but not limited to the following duties:

• Responsible for driving sales by achieving sales goals, building and developing client relationships with existing and new clients
• Reflect the brand image at all times in sales, personal appearance and guidelines set by the company
• Able to work in and support a team environment
• Provide an excellent customer experience with new and existing customers while maintaining brand standards

• Ensure prompt follow up with client purchases, repairs and inquiries.
• Resolve customer service issues quickly and effectively.
• Maintain an active neat and organized client book proactively contacting clients and providing appropriate follow up on all sales or client requests.

Client management and CRM

• Actively participate in managing customer relationships, ensuring a high level of satisfaction
• Increase new client database while maintaining existing relationships with loyal client base in order to promote customer loyalty
• Manage personal CRM KPIs set by Retail Management, ensuring that the necessary customer data is collected to contribute to the CRM reporting and strategy
• Support all in store marketing events

Visual

• Follows visual merchandising practices and standards, ensuring that the store and the product image are aligned with the Central Visual guidelines for sales floor and window displays
• In partnership with the Management Team and regional visual merchandising team, help support and execute visual merchandising guidelines, practices, and standards to ensure that the store windows, display, product and store image are in line with corporate and HQ guidelines

Operations and procedures

• Stays aware of all the company procedures, policies and guidelines; follow and execute direction given by leadership by deadline as necessary
• Follow security, loss prevention and safety procedures by Company guidelines
• Able to perform all aspects of daily duties including and not limited to opening/closing procedures, POS operations, inventory management, bending and climbing, lifting up to 50 lbs, shipping, receiving and inventory control

Stock

• Support the store in the optimization of the stockroom in order to guarantee that the back of house is designed and set up to support the front of the house efficiently
• Ensure the care of all the products and materials in the stockroom are upheld to company standards at all times
• Support all activities related to the daily closings, and inventory procedures based on the company guidelines