Sales Associate - Crystals

Philipp Plein; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Philipp Plein in Las Vegas is seeking a Sales Associate to generate sales through exceptional client relations and strong product knowledge. You will drive sales by meeting targets, reflect the brand image, and thrive in a team environment while ensuring a superior customer experience.

The role includes managing client relationships, CRM KPIs, POS operations, stockroom duties, and contributing to in-store marketing events, with attention to brand standards and loss-prevention procedures.

Qualifications

• Experience in fashion retail or luxury brands preferred.
• Ability to work in a fast-paced team environment.
• Excellent customer service and product knowledge.
• Willingness to handle stockroom and POS duties.

Responsibilities

• Drive sales by achieving sales goals and developing client relationships.
• Reflect brand image in appearance and guidelines.
• Support a team environment with in-store marketing events.
• Provide excellent customer experience to new and existing clients.
• Follow security, loss prevention and safety procedures.
• Handle POS operations, inventory management, shipping and receiving.
• Maintain organized client books and proactive follow-up.
• Assist with stockroom organization to support front-of-house.

Skills

Sales targets

Client relations

CRM management

Team player

Brand standards

POS operations

Inventory handling

Job description

The Sales Associate is responsible for generating sales through exceptional client relations and product knowledge.

The following is the job description for a Sales Associate including but not limited to the following duties:

• Responsible for driving sales by achieving sales goals, building and developing client relationships with existing and new clients
• Reflect the brand image at all times in sales, personal appearance and guidelines set by the company
• Able to work in and support a team environment
• Provide an excellent customer experience with new and existing customers while maintaining brand standards

• Ensure prompt follow up with client purchases, repairs and inquiries.
• Resolve customer service issues quickly and effectively.
• Maintain an active neat and organized client book proactively contacting clients and providing appropriate follow up on all sales or client requests.

Client management and CRM

• Actively participate in managing customer relationships, ensuring a high level of satisfaction
• Increase new client database while maintaining existing relationships with loyal client base in order to promote customer loyalty
• Manage personal CRM KPIs set by Retail Management, ensuring that the necessary customer data is collected to contribute to the CRM reporting and strategy
• Support all in store marketing events

Visual

• Follows visual merchandising practices and standards, ensuring that the store and the product image are aligned with the Central Visual guidelines for sales floor and window displays
• In partnership with the Management Team and regional visual merchandising team, help support and execute visual merchandising guidelines, practices, and standards to ensure that the store windows, display, product and store image are in line with corporate and HQ guidelines

Operations and procedures

• Stays aware of all the company procedures, policies and guidelines; follow and execute direction given by leadership by deadline as necessary
• Follow security, loss prevention and safety procedures by Company guidelines
• Able to perform all aspects of daily duties including and not limited to opening/closing procedures, POS operations, inventory management, bending and climbing, lifting up to 50 lbs, shipping, receiving and inventory control

Stock

• Support the store in the optimization of the stockroom in order to guarantee that the back of house is designed and set up to support the front of the house efficiently
• Ensure the care of all the products and materials in the stockroom are upheld to company standards at all times
• Support all activities related to the daily closings, and inventory procedures based on the company guidelines