Sales Associate - Soma

Soma; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Soma is looking for a Sales Associate in Pittsburgh to support management in fostering a customer-centric sales environment. Responsibilities include meeting sales goals, ensuring excellent customer experiences, and maintaining store presentation standards. Ideal candidates should possess strong communication and customer service skills, as well as retail experience. This role requires flexibility in scheduling and the ability to work evenings and weekends, contributing to a collaborative team responsible for driving store success.

Qualifications

• Must be 18 years of age or older.
• Able to learn or adapt to technology provided by the company.
• Ability to work a flexible work schedule, including nights, weekends, and holidays.

Responsibilities

• Support management in promoting a customer-focused sales culture.
• Meet company sales goals through effective communication and product knowledge.
• Ensure prompt resolution of customer concerns and maintain standards in merchandise handling.

Skills

Excellent communication skills

Excellent customer service skills

Strong organizational skills

Retail or sales experience

Education

High School diploma or equivalent

Job description

Come lead with us at 301 S Hills Village, Pittsburgh, PA

Position Objective

The Sales Associate is responsible for supporting management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability.

Functional Responsibilities

Drive for Results

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by management.
• Participates in visual directives including monthly store sets and zone maintenance.

Customer Experience

• Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Reinforces buying decisions at the checkout and achieves add‑on goals including gift card sales.
• Signs up clients for reward program.
• Builds and maintains a solid customer following through clienteling and wardrobe sharing.
• Knows current product fit and style assortment offerings in store and online.
• Maintains consistent client communication through utilization of customer book.

Operational Excellence

• Supports replenishment activities that keep the store full and abundant.
• Assists with locate fulfillment.
• Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications

• High School diploma or equivalent.
• Retail or sales experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Able to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Able to communicate with customers, associates, and management.
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant walking/standing – 67‑100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs. – 1‑33% of an 8‑hour shift.
• Frequent climbing – 34‑66% of an 8‑hour shift.

5296 South Hills Village, Pittsburgh, PA

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status or any other category protected under federal, state, or local law.