Sales Associate - Soma

Chico's FAS, Inc.; Whitehall (Lehigh County); On-site; USD 16,531 - 22,041; Part time

Job summary

Chico’s FAS, Inc. is seeking a Sales Associate to support Management in delivering a customer- and product-focused sales culture, ensuring a great customer experience and profitability.

You will assist with in-store operations, drive sales through product knowledge, participate in visual standards, and build client relationships through clienteling. This role requires excellent communication, flexibility to work nights, weekends and holidays, and a willingness to learn technology used in the

Qualifications

• High School diploma or equivalent
• Retail or sales experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills, strong organizational skills, ability to multi-task in a fast-paced environment
• Able to learn or adapt to technology provided by the company
• Able to communicate with customers, Associates, and Management
• Regular attendance is essential; flexible schedule including nights, weekends, and holidays

Responsibilities

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps locate merchandise based on customer needs and desires.
• Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and other duties as directed by Management.
• Participates in visual directives including monthly store sets and zone maintenance.
• Models and promotes MAPS principles and standards, offering a cohesive omni channel experience.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, including policies on payments, coupons, returns and exchanges, security practices.
• Reinforces buying decisions at checkout and achieves add-on goals including gift card sales.
• Signs up clients for reward program.
• Builds client relationships through clienteling and wardrobing.
• Knows current product fit and style assortment in store and online.
• Maintains consistent client communication through customer books.
• Supports replenishment activities, locate fulfillment, and visual directives like floor sets and signage.
• Assist with boutique cleanliness and organization.
• Promotes inclusive teamwork and seeks personal development opportunities.

Skills

Excellent communication

Excellent customer service

Strong organizational skills

Adapt to technology

Team communication

Regular attendance

Education

High School diploma or equivalent

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

Position Objective

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities

Drive for Results

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in visual directives including monthly store sets and zone maintenance.

Customer Experience

• Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.
• Signs up clients for reward program.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Knows current product fit and style assortment offerings in store and on line.
• Maintains consistent client communication through utilization of customer book.

Operational Excellence

• Supports replenishment activities that keep the store full and abundant.
• Assists with locate fulfillment.
• Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
• Assist with boutique cleanliness and organization

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications

• High School diploma or equivalent
• Retail or sales experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skillsStrong organizational skills and ability to multi-task in a fast-paced environment
• Able to learn or adapt to technology provided by the company
• Able to communicate with customers, Associates, and Management
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Physical Requirements

• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift

5072 Lehigh Valley Mall

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.