Sales Associate - Soma

Chico's; Novi (MI); On-site; USD 30,000 - 40,000; Part time

Job summary

Join an innovative retail team dedicated to delivering exceptional customer experiences! As a Sales Associate, you'll play a crucial role in promoting a customer-centric culture while supporting management in achieving sales goals. This position offers flexible hours and the opportunity to grow within a vibrant and inclusive environment. If you're passionate about customer service and thrive in a fast-paced setting, this is the perfect opportunity for you! Embrace the chance to work with a team that values collaboration and personal development, all while ensuring our customers receive the best service possible.

Qualifications

• Retail or sales experience preferred.
• Must be 18 years of age or older.

Responsibilities

• Support Management in promoting a customer-focused sales culture.
• Ensure a fast and efficient register experience.

Skills

Customer Service

Communication Skills

Organizational Skills

Sales Techniques

Adaptability to Technology

Education

High School Diploma or Equivalent

Job description

Flexible schedules, 4-20 hours/week. Day, Evening and Weekend shifts available!

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Drive for Results

• Meet company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommend merchandise selections or help locate or obtain merchandise based on customer needs and desires.
• Maintain knowledge of current sales and promotions; maintain pricing and visual standards.
• Maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participate in visual directives including monthly store sets and zone maintenance.

Customer Experience

• Model and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
• Ensure prompt resolution of customer concerns.
• Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations.
• Reinforce buying decisions at checkout and achieve add-on goals including gift card sales.
• Sign up clients for reward programs.
• Build and maintain a solid customer following through clienteling and wardrobing.
• Know current product fit and style assortment offerings in store and online.
• Maintain consistent client communication through utilization of customer book.

Operational Excellence

• Support replenishment activities that keep the store full and abundant.
• Assist with locate fulfillment.
• Assist with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
• Assist with boutique cleanliness and organization.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and readily solicit feedback.
• Perform other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS:

• High School diploma or equivalent
• Retail or sales experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Able to learn or adapt to technology provided by the company
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers, Associates, and Management
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

PHYSICAL REQUIREMENTS:

• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift

Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.

5038 Twelve Oaks Mall

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.