Part Time Sales Associate- Soho

Cartier; New York (NY); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with employer match

Paid time off

Job summary

Cartier in New York is seeking a dedicated Luxury Retail Sales Associate to provide exceptional client service and expert product knowledge. You will drive sales, build lasting relationships, and support boutique operations in a fast-paced environment.

The role requires weekend availability, 2–5 years of luxury retail experience, and a professional demeanor aligned with the Cartier brand. A college degree is preferred, with opportunities for career growth and client engagement.

Qualifications

• College degree preferred.
• Must be able to work Saturday and Sunday consistently in addition to one weekday.
• 2 to 5 years of previous experience in luxury retail.
• Excellent interpersonal and communication skills.

Responsibilities

• Consistently achieve and exceed monthly sales targets.
• Provide outstanding customer service and greet every customer.
• Support after-sales clients and adapt approach to client needs.
• Cultivate client relationships and capture client data for follow-up.
• Assist with boutique setup, merchandising and inventories.
• Assist in organizing events and trainings.

Skills

Customer Service

Interpersonal skills

Communication

Team player

Timepiece knowledge

Multitasking

Education

College degree preferred

Tools

MS Office

SAP

Job description

Key Responsibilities

Sales Achievement:

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values.
• Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor

Client Relationship Management

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and escalat as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Daily Boutique Operations

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.)

JOB PROFILE

Education

• College degree preferred

Required Experience

• Must be able to work Saturday and Sunday consistently in addition to one weekday.
• 2 to 5 years of previous experience in luxury retail.

Technical Skills

• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities

• Additional language skills are a plus
• General knowledge of timepiece movements, are preferred
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Being a genuine Maison Ambassador
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand
• Self-Starter with Team-Player approach
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, and access to the employee assistance program.

Expected Hourly Range: $26/HR-$29/HR (Commission and Overtime eligible) Please note, salaries will be negotiated based on relevant skills and experience.

At Richemont, We Craft the Future!