Sales Associate Softlines FT w/ Benefits

Navy Exchange Service Command; Washington (District of Columbia); On-site; USD 23,000 - 30,000; Full time

Job summary

Navy Exchange Service Command is seeking a Sales Associate to be the face of our brand and provide premier customer service in a retail setting. You will assist customers, highlight our products, and help them recognize the need for our offerings with a professional, educational approach.

You will learn product features, support store operations, and ensure accurate ticketing, inventory, and checkout procedures while maintaining a positive, energetic attitude to serve military families and other

Qualifications

• Basic knowledge of products and merchandise.
• Strong interpersonal and communication skills.

Responsibilities

• Assist customers and highlight brand and image.
• Provide premier customer service and build positive relationships.
• Direct customers to merchandise and inform them about events and promotions.
• Cross-sell and upsell products based on customer needs.
• Handle cash, process transactions, and balance drawers.
• Maintain store appearance and keep inventory accurate.
• Support from sales team and contribute to a respectful work environment.

Skills

Customer service

Communication

Retail experience

Product knowledge

Cash handling

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Job Number: 260002M9

Primary Location: United States-Washington-Oak Harbor

Organization: Whidbey Island Pay Range: $17.13 or more DOE

Come work for the Navy Exchange

...where you can have a retail career with a purpose! We are a world-class retailer serving the best customers in the world: active duty and retired military and their families.

We also offer an excellent benefits package and the opportunity to grow your career with us.

No military affiliation is required.

Job Summary

As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities

Customer Service

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer s needs.
• Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card
• Provide premier customer service.
• Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.

Organization

• Maintaining store appearance.

Sales

• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer s individual needs.
• Upselling products.
• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork reports and reconciliation

Inventory

• Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories

Dependability

• Adherence to assigned work schedule. Accurate and complete follow through on work assignments - Other Duties as assigned

Qualifications Product Knowledge

• Basic knowledge of products merchandise

Experience

• Retail experience preferred but not required

Communication Skills

• Strong interpersonal and communication skills.
• Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals.
• Ability to effectively communicate with customers peers and management.
• Ability to communicate on the telephone with proper etiquette.

Mathematical Skills

• Basic math functions such as addition subtraction multiplication and division.

Reasoning Ability

• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

Other Skills

• Enthusiastic friendly and energetic with a desire to provide outstanding service.

WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays

No experience required. High school graduate or equivalent preferred.