Sales Associate & Shift Lead — Customer Experience

Personalization Mall; Columbus (OH); On-site; USD 25,000 - 38,000; Full time

Job summary

Personalization Mall in Columbus, OH is seeking a store associate to greet customers, showcase our products, and guide shoppers through the buying process. You will ask open-ended questions to uncover needs, provide accurate product information, and help customers complete purchases both in person and over the phone.

The role emphasizes delivering exceptional service, supporting gift and large order purchases, and occasionally leading the store during manager absence.

Qualifications

• Reliable Transportation
• Positive Attitude and Disposition
• Ability to be on your feet at least 8hrs at a time
• Lift at least 25lbs
• Adhering to Uniform Policy & Attendance Policy. Enforce said policies with co-workers
• Must be comfortable being in and running the store solo on occasion

Responsibilities

• Greeting & interacting with customers
• Showcasing products and teaching visitors how to shop by leading them through the buying process
• Asking open-ended questions to learn customer needs
• Providing correct, helpful, and instant product knowledge
• Going above and beyond service expectations
• Helping customers add to gifts or take-home purchases with suggestive selling
• Thanking customers for purchases
• Taking orders in person and over the phone, including Large Client Orders
• Leading the team in the absence of managers, running shifts and preparing for next shift
• Cash handling, counting down and balancing cash drawers at opening/closing

Job description

Personalization Mall in Columbus, OH is seeking a store associate to greet customers, showcase our products, and guide shoppers through the buying process. You will ask open-ended questions to uncover needs, provide accurate product information, and help customers complete purchases both in person and over the phone.

The role emphasizes delivering exceptional service, supporting gift and large order purchases, and occasionally leading the store during manager absence.