Sales Associate - Rock Shop

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking a Retail Sales Associate to enhance guests' shopping experience while providing exceptional customer service. The RSA will manage sales transactions, stock products, and ensure guests feel welcomed and entertained.

The ideal candidate possesses strong customer service skills, basic math abilities, and proficiency in Microsoft Word and Excel. All applicants must be at least 18 years old and able to pass a background check.

Qualifications

• Must successfully pass background check.
• Must be eighteen (18) years of age.
• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.

Responsibilities

• Create an atmosphere that promotes guest relations.
• Make proficient sales transactions and maintain cash drawer.
• Engage and communicate effectively with guests.

Skills

Customer service skills

Basic mathematical skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Job description

The incumbent in this position is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Greets guests, answers the phone, and answers questions accurately and politely.
• Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances.
• Directs guests to different areas of the property.
• Responsible for Player's Cards signup.
• Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them, and informing guests of product features and benefits.
• Uses proven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases).
• Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories.
• Displaying Retail product through Hard Rock’s visual display standards.
• Performs opening, closing, and side duties including but not limited to: cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc.
• Assures the complete satisfaction of each and every guest by creating memorable experiences.
• Attend and participate in meetings, completing follow‑up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Qualifications

This knowledge and these abilities are typically acquired through two months of on‑the‑job training or related experience.

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be eighteen (18) years of age.

Knowledge Of

• Basic mathematical skills.
• Excellent customer service skills.
• Microsoft Word and Microsoft Excel.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

Ability To

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Remain calm in a hectic, fast‑paced atmosphere.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Restock needed materials and retrieve dropped items.
• Use a cash register.
• Distinguish between different denominations of currency and make correct change.
• Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.