Sales Associate | part-time | Tanger Outlets Lancaster | west elm

Williams Sonoma; Lancaster (Lancaster County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Sales Associate to deliver exceptional customer experiences in a vibrant retail environment. In this role, you will engage with customers, utilizing your sales skills to meet and exceed sales goals while providing in-depth product knowledge. This position offers the chance to thrive in a fast-paced, entrepreneurial atmosphere, where creativity and initiative are encouraged. With a focus on customer satisfaction, you'll help clients find the perfect products to suit their needs, all while enjoying a supportive and dynamic team culture. If you're passionate about sales and customer service, this opportunity is perfect for you.

Benefits

Generous employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental, and vision insurance

Qualifications

• 1-2 years of customer service and retail sales experience preferred.
• Ability to prioritize and handle multiple tasks simultaneously.

Responsibilities

• Provide excellent customer service and assist with special services.
• Achieve sales goals and maintain product knowledge.

Skills

Customer Service

Sales Techniques

Product Knowledge

Time Management

Education

High School Diploma or Equivalent

Tools

POS System

Job description

About the Role

As a Sales Associate, you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment.

You’re excited about this opportunity because you will...

• Provide sincere, friendly, and energetic customer service by exemplifying World-Class service standards.

• Achieve established sales and contest goals. Maintain knowledge of current sales and promotions.

• Assist customers with special services including gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.

• Utilize effective selling techniques to build multiple sales and increase productivity.

• Demonstrate comprehensive product knowledge, including features and benefits.

• Efficiently and accurately perform register transactions, i.e., sales, returns, and exchanges.

• Assist in implementation and maintenance of visual merchandise presentation, signage, and lighting.

• Uphold store maintenance and cleanliness standards, straighten, clean, and help maintain stockroom as needed.

• Process, ticket, and restock merchandise as needed.

• Perform other duties as assigned by management.

• Comply with all Company policies and procedures.

Why you will love working at Williams-Sonoma, Inc.

• We’re a successful, fast-growing company with an entrepreneurial vibe.

• A technologically and data-driven business.

• Competitive salaries and comprehensive health benefits.

• We’re at the forefront of tech and retail, redefining technology for the next generation.

• We’re passionate about our internal and external clients and live/breathe the client experience.

• We get to be creative daily.

• A smart, experienced leadership team that wants to do it right and is open to new ideas.

• We believe in autonomy and reward taking initiative.

• We have fun!

We’re excited about you because...

• Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale.

• Succeed in a team environment, while able to work independently & manage your own time.

• Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box.

• Know what questions to ask your customers to understand their personal cooking style & needs.

• Enjoy discovering the customer’s style, lifestyle & story to connect them to the right products.

• Most successful when provided with clearly defined daily sales goals & metrics.

• High school diploma or equivalent preferred.

• 1-2 years customer service and retail sales experience (specialty retail preferred, but not required).

• Proven ability to prioritize and handle multiple tasks simultaneously.

• Ability to be mobile on the sales floor for extended periods, operate POS system, and lift/mobilize medium to large items (up to 75 lbs.) using proper equipment and safety techniques.

• Full-time associates should have open availability; casual associates should be available for at least two weekend shifts and one weekday shift, including the holiday season.

Physical Requirements:

• Ability to be mobile on the sales floor for extended periods.

• Ability to operate POS system.

• Ability to lift and mobilize medium to large items, up to 75 lbs., with proper safety techniques.

Benefits Just for You

Depending on your position and location, you might be eligible for:

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program supporting your health in various aspects
• Paid vacations and holidays (full-time)
• Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time)

Note: WSI will not sponsor employment-based visas for this role, and this position is not eligible for relocation assistance.

FOR SF ONLY:

Williams-Sonoma, Inc. is an Equal Opportunity Employer and considers qualified applicants with criminal histories in accordance with applicable laws.