Sales Associate, Part-Time - Soho

Reformation; New York (NY); On-site; USD 22,041 - 34,440; Part time

Job summary

A sustainable fashion brand is seeking a Sales Associate to consistently exceed sales goals and foster an excellent client experience. Responsibilities include engaging actively with customers, maintaining store standards, and contributing to the brand's mission of sustainability. Ideal candidates should have retail experience, strong interpersonal skills, and the ability to thrive in a fast-paced environment. This role offers competitive compensation, flexible scheduling, and the opportunity to engage with a diverse team committed to inclusivity.

Qualifications

• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills to interact effectively.

Responsibilities

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Deliver an excellent client experience.
• Maintain extraordinary customer service feedback.
• Ensure selling floor reflects brand standards.
• Communicate product feedback based on customer insights.

Skills

Interpersonal skills

Customer engagement

Sales experience

Self-motivation

Job description

Overview

Since 2009, we have been on a mission to bring sustainable fashion to everyone. We are a global brand with 50+ stores around the world and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and aim to push the industry forward. We are a mission-based company that invests in an inclusive culture to ensure everyone has space to grow, thrive, and belong. We are looking to do all that with you.

Sales Associate

No position at Reformation is about the status quo. Every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability, we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Associate will execute all efforts required to achieve individual sales goals.

What You’ll Do

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Contribute to an in-store experience for customers that both surprises and delights them.
• Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships.
• Deliver an elevated client experience acting as a brand ambassador—embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
• Understand the need for consistent inventory accuracy and controls in store.
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Ensure the selling floor reflects the brand and concept standards at all times.
• Share deep knowledge about our product with genuine enthusiasm.
• Communicate product feedback based on customer feedback so we can continuously improve product and merchandising.
• Help ensure that the store environment is inspiring and our product is easily accessible.
• Understand the core values and culture of Reformation and reflect these in all efforts.
• Maintain and uphold a professional, healthy, and productive work environment.

What You’ll Bring

• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with self-motivation for your work and career.

Compensation

The wage for this position is $16 - $25 per hour.

• Available to work a minimum of 20 hours per week
• Available to work a minimum of 3 days per week, weekends included
• Able to work flexible schedule (days, nights, weekends, and holidays if required to meet the needs of the business)

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

Want some more?! - Sustainability, Forbes, Fast Company

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