Sales Associate (Part-Time) - Mount Hope, WV ( Crossroads Mall )

JD Sports NA; Mount Hope (WV); On-site; USD 11,000 - 16,000; Part time

Job summary

JD Sports NA is seeking a Sales Associate in Mount Hope, WV for an entry-level, customer-focused role in the Operations department. The position emphasizes delivering outstanding service, promoting merchandise, and meeting sales targets in a busy retail environment.

The role reports to the Store Manager and is Non-Exempt, hourly, with a pay rate of $9.85 per hour. Prior experience is optional, with emphasis on teamwork, communication, and the ability to thrive during peak periods.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative to take on tasks.
• Strong attention to detail and multi-tasking ability.

Responsibilities

• Provide extraordinary customer service and assist customers entering the store.
• Promote and sell services and merchandise offered by the organization.
• Set and track sales goals; strive to exceed targets.
• Follow all company policies, procedures and manuals.
• Assist daily store operations including shipments and maintenance.
• Present merchandise to promote sales following product knowledge guides.
• Identify merchandise needs and communicate issues to management.
• Attend staff meetings and trainings as required.
• Protect company assets and information by following internal controls.

Skills

Customer service

Interpersonal skills

Communication

Team player

Attention to detail

Multi-tasking

Job description

HB: 00245 Mount Hope, West Virginia (Crossroads Mall)

Hourly: $9.85 - $9.85

Job Title: Sales Associate

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

SUMMARY

The Sales Associate is responsible for a providing quality customer service and driving product sales. The Sales Associate is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding customer service and promoting the merchandise in stores.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities for this role.

QUALIFICATIONS

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.