Sales Associate (Part-Time) - Atlanta

Richemont; Atlanta (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a passionate retail ambassador to join their luxury team in Atlanta. In this dynamic role, you will engage with clients, exceed sales targets, and provide exceptional service that embodies the brand's values. Your expertise in luxury retail will be crucial as you build relationships and enhance client experiences. The company offers a supportive work environment with comprehensive benefits, including medical and retirement plans, ensuring your wellbeing while you craft the future of luxury. If you thrive in a fast-paced atmosphere and are eager to make a difference, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Time Off

Employee Assistance Programs

Qualifications

• 2 to 5 years of experience in luxury retail is required.
• Ability to work in a fast-paced environment with strong customer service orientation.

Responsibilities

• Achieve and exceed monthly sales targets while providing outstanding customer service.
• Cultivate client relationships and accurately capture client data for follow-up.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Sales Skills

CRM Initiatives

Education

High School Diploma

Luxury Retail Experience

Tools

MS Office

SAP

Job description

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The story of Cartier is founded on audacity and passion. For more than 170 years, we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers, from boutiques to workshops and corporate offices. Our 9,000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to enrich our Maison’s heritage by pushing the boundaries of creativity.

OBJECTIVE/MISSION

• As an Ambassador of the Maison, achieve and exceed sales targets as directed by management and proactively develop your client portfolio. Ensure a unique client experience throughout all touchpoints. Participate actively in the daily operations of the boutique.

KEY RESPONSIBILITIES

• Consistently achieve and/or exceed the monthly sales target as directed by management.
• Provide outstanding customer service by greeting and acknowledging every customer, maintaining high standards, possessing solid product knowledge, and ensuring excellent service before, during, and after sales, including after-sales if dedicated staff is unavailable.
• Adapt approach according to client needs and motivations.
• Negotiate and handle objections with ease.
• Support after-sales clients in line with Maison values, acting as a referent and providing recommendations to enhance their experience.
• Stay current on industry news and competitors.

Client Relationship Management:

• Cultivate new and existing client relationships through exceptional service and CRM initiatives, collaborating with management to develop client plans.
• Accurately capture client data for follow-up and relationship building using available tools.
• Resolve client issues/concerns appropriately and escalate as needed.
• Participate in in-store and offsite events and networking efforts with management.
• Comply with all security and operational policies.
• Assist with boutique setup, maintenance, merchandising, inventories, and special projects as needed.

JOB PROFILE

Education & Experience:

• Must be able to work Saturdays, Sundays, and one weekday consistently.
• 2 to 5 years of experience in luxury retail.

Technical Skills:

• Ability to work in a fast-paced environment.
• Computer and internet proficiency; MS Office required; SAP knowledge preferred.

Personal Skills/Abilities:

• Additional language skills are a plus.
• Knowledge of timepiece movements is preferred.
• Excellent interpersonal and communication skills.
• Strong customer service orientation and attention to detail.
• Professional demeanor and brand ambassador attitude.
• Self-starter and team player.
• Availability for retail hours, weekends, and travel for trainings and events.

We Offer – United States

We prioritize employee wellbeing with comprehensive benefits, including medical, dental, vision, health savings, flexible spending, life insurance, disability, and 401(k) with employer match. Paid time off and employee assistance programs support work-life balance.

At Richemont, We Craft the Future!

Expected Hourly Range: $26/HR-$28/HR (Commission and Overtime eligible)

Salaries are negotiable based on skills and experience.

Richemont owns several leading luxury brands, with Cartier joining the Group in 1988.