Sales Associate - Part Time

Goodwill Keystone; Lancaster (Lancaster County); On-site; USD 26,000 - 38,000; Full time

Job summary

Goodwill Keystone Area is seeking a Sales Associate to provide excellent customer service and support the daily operations of a donated goods retail store in Lancaster County.

The role requires basic English, cash handling skills, and willingness to work a flexible schedule including evenings and weekends, contributing to a positive, mission-driven retail environment.

Qualifications

• No formal education required.
• POS experience preferred.

Responsibilities

• Greets, assists customers, and answers telephone in a positive and professional manner.
• Operates cash register and processes credit/debit transactions with accuracy and in accordance with all policies and procedures.
• Organizes, color-coordinates, and rotates merchandise on the sales floor, ensuring an attractive and convenient layout along with visual merchandising and store cleanliness.
• Promotes and represents Goodwill Keystone Area and its mission positively at all times.
• Actively participates in organizational programs and special events.
• Promotes a workplace safety environment, ensuring duties are performed safely and safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Customer Service Manager.

Skills

Customer service

POS experience

Cash handling

English communication

Flexible schedule

Neat appearance

Merchandising basics

Education

No formal education necessary

Tools

Cash register

Job description

Job Summary

Position: Sales Associate
Department: Donated Goods Retail
Reports To: Customer Service Manager
Status: Non-Exempt

About Goodwill Keystone Area

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. We celebrate the diversity of thought, the richness of the human experience, and the desire to reflect the communities we serve.

Job Overview

Provide excellent customer service and perform necessary duties in the daily operations of a Goodwill Keystone Area retail store.

Key Responsibilities

• Greets, assists customers, and answers telephone in a positive and professional manner.
• Operates cash register and processes credit/debit transactions with accuracy and in accordance with all Goodwill Keystone Area policies and procedures.
• Organizes, color‑coordinates, and rotates merchandise on the sales floor, ensuring an attractive and convenient layout along with visual merchandising and store cleanliness.
• Promotes and represents Goodwill Keystone Area and its mission positively at all times.
• Actively participates in organizational programs and special events.
• Promotes a workplace safety environment, ensuring duties are performed safely and safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Customer Service Manager.

Qualifications

Education and Experience

• No formal education necessary.
• POS experience preferred.

Skills, Abilities, and Qualifications

• Ability to read, write, hear, and speak.
• Ability to perform simple math.
• Ability to operate necessary equipment such as cash register and credit/debit machines.
• Ability to speak English to interact with donors and customers satisfactorily.
• Must present a neat and positive appearance.
• Must be able to identify clothing sizes and gender‑specific differences.
• Must be able to work a flexible schedule, including evenings and weekends.

Physical Requirements

• Ability to stand continuously for more than 75% of the shift.
• Ability to push and pull racks requiring a force of up to 20 pounds for a distance up to 100 feet for 10% of the shift.
• Ability to perform repetitive hand and wrist motions every few seconds associated with cash register use for more than 75% of the shift.
• Ability to repeatedly lift textiles on hangers weighing up to 4 pounds at or above head level for 25% of the shift.

Equal Employment Opportunity

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.