Sales Associate - Palo Alto

Southern Arkansas University; Palo Alto (CA); Hybrid; USD 28,413 - 40,467; Full time

Benefits offered by this job

Career Growth

Set Schedule

Employee Discounts

Sales Incentive Programs

Medical, Dental, and Vision

Paid Time Off

401k match

Parental Leave

Disability and Life insurance

Job summary

A leading jewelry retailer in Palo Alto, CA is seeking a dedicated Sales Associate to enhance customer experience through in-person and virtual platforms. The ideal candidate will have strong communication skills and a passion for sales. This full-time role offers competitive pay at $25/hour and opportunities for career growth within a supportive team environment.

Qualifications

• A passion for the customer.
• A drive to exceed goals.
• Clear and concise communication.
• A team player mindset.

Responsibilities

• Guide customers through purchasing decisions.
• Proactively manage and respond to customer inquiries.
• Act as a brand advocate.

Skills

Customer service

Sales strategies

Communication

Teamwork

Job description

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As a Sales Associate, you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtualappointments, phones, and live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. Curious about a day- in- the- life? Learn more on our blog here or learn about Oval Diamonds from Kelly, our SF team member, here !

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Palo Alto showroom location.

The targeted budget for this position is $25/hour. This compensation budget range may be adjusted at any time at the discretion of the company.

What you’ll do:

• Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options, creating memorable and personalized experiences for each customer.
• Proactively manage and respond to a high-volume of leads and active customers to achieve sales targets.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
• View the full role responsibilitiesHere

What You Have:

• A passion for the customer.
• A drive to exceed goals.
• Clear and concise communication.
• A team player mindset.

What We Offer:

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities forcareergrowth! In addition, we offer competitive compensation and a robust benefits package, including:

• Career Growth. We want to see you sparkle! Through regular 1‑1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
• Set Schedule. We offer consistent weekly hours, and 2 consecutive days off.
• Diverse, mission‑minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversityHere!
• Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role‑specific trainings.
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
• Sales Incentive Programs. Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps.
• Mental Wellness Perks. We offer access to mental health resources, such as self‑care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
• Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
• 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
• Paid Time Off. We know it’s important to recharge and relax – you’ll accrue 3 weeks of PTO in your first year.
• Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
• Disability and Life insurance. 100% employer‑paid.

More About Us:

At Brilliant Earth , our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard‑working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross‑departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [e-mail].