Sales Associate - Optical

Eyeglass World; Wichita (KS); On-site; USD 25,000 - 35,000; Full time

Job summary

Eyeglass World is seeking a customer service associate to provide excellent service to customers while assisting with eyeglasses and contact lenses. The role involves meeting sales objectives, maintaining store cleanliness, and ensuring timely delivery of products. Join a team that values professional growth and offers competitive pay and benefits.

Benefits

Health and dental insurance

401k with match

Paid time off

Employee eyewear discounts

Qualifications

• Previous retail experience preferred but not required.
• Ability to stand for 6-8 hours.

Responsibilities

• Greet customers warmly and provide high-quality customer service.
• Meet sales objectives set by National Vision.
• Assist with dispensing eyeglasses and contact lenses, if permitted by state law.

Skills

Interpersonal skills

Customer service skills

Sales ability

Willingness to learn optical knowledge

Job description

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Company Description

Eyeglass World is part of National Vision, one of the largest optical retailers in the United States. It has over 100 locations across the country, offering eye exams, contact lenses, eyeglasses, sunglasses, and protective eyewear. The brand focuses on affordable prices and same-day service via in-store labs.

Learn more at EyeglassWorld.com.

At National Vision, we believe everyone deserves to see their best to live their best. We aim to make quality eye care and eyewear more affordable and accessible.

Our talented team of opticians and associates helps customers see their best through superb customer service, ensuring our standards of excellence are maintained. We offer an impressive benefits package as recognition for their efforts.

Job Description

What would you do? – The Specifics

1. Greet customers warmly and provide high-quality customer service.
2. Meet sales objectives set by National Vision.
3. Maintain awareness of same-day service using the “Ready When Promised” production board.
4. Ensure timely delivery of quality products to customers.
5. Assist with phone inquiries following National Vision telephone protocol.
6. Handle customer complaints effectively and efficiently.
7. Review reasons for redos, implement corrective practices, and meet quality standards.
8. Check order statuses and notify customers of arrivals or delays.
9. Perform daily intra-web functions including status updates, backorder checks, and problem resolution.
10. Assist with dispensing eyeglasses and contact lenses, if permitted by state law.
11. Provide contact lens insertion and removal training as directed and legal.
12. Keep the store clean and organized, adhering to cleanliness policies.
13. Conduct inventory counts and replenish stock as needed.
14. Implement and maintain visual merchandising standards.
15. Follow inventory control and loss prevention procedures.

Qualifications

Are you the right fit? – The Suitable Talent

• Previous retail experience preferred but not required.
• Strong interpersonal skills.
• Ability to present and sell eyeglass features and specialty lenses.
• Excellent customer service skills.
• Willingness to learn optical knowledge.
• Ability to work effectively within a store environment, following policies and regulations.
• Ability to stand for 6-8 hours.

Additional Information

Taking care of our people

We offer competitive pay, bonus potential, and a comprehensive benefits package including health and dental insurance, 401k with match, paid time off, holidays, parental leave, employee eyewear discounts, and more. We promote professional growth through training, educational courses, and internal promotions.

Visit www.nationalvision.com to learn more.

We are an equal opportunity employer, valuing diversity and inclusion.