Sales Associate - NYC

Theory; New York (NY); On-site; USD 28,000 - 32,000; Full time

Job summary

Theory is seeking a Sales Associate to help drive store sales and build lasting relationships with clients in our New York location. You will leverage product knowledge to support brand goals, develop effective sales techniques, and maintain an outstanding shopping experience for every customer.

Join a dynamic team focused on achieving KPI goals, collaborating with store leadership, and delivering exceptional service.

Qualifications

• 1-2 years' prior work experience in a client-centric, sales environment.
• Dynamic interpersonal and communication skills, both verbal and written.
• Computer skills to operate point of sale system.

Responsibilities

• Meet personal and store sales and KPI goals.
• Demonstrate excellent knowledge of the product to support brand goals.
• Develop sales techniques relevant to the market.
• Establish and maintain client-base and relationships.
• Leverage incentives and strategies to help meet sales goals.
• Ensure effective communication between managers and team members.
• Support keeping the team motivated and engaged.
• Participate in trainings and development meetings.
• Resolve client needs quickly and effectively to ensure customer satisfaction.

Skills

Sales experience

Clienteling

Product knowledge

Communication skills

POS experience

Teamwork

Tools

POS system

Job description

At Theory, we create clothes that matter, that empower and improve the way we live through

exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that

stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and

woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product.

In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York

brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.

The Responsibilities

A Sales Associate works to achieve store sales goals and develop lasting client relationships. Through effective clienteling, the Sales Associate works to create a superior store experience for our clients that results in sales growth. A Sales Associate is also responsible for complying with policy, procedure, and company initiatives.

Business Leader

• Meet personal and store sales and KPI goals
• Demonstrate excellent knowledge of the product to support the brand goals
• Develop sales techniques that are relevant to the market
• Establish and maintains client-base
• Leverage company tools, incentives & strategies to support meeting sales goals
• Ensure effective communication between managers & other team members
• Support keeping other team members motivated and engaged
• Contribute new & innovative ideas to support meeting business goals
• Resolves client needs quickly and effectively, ensuring customer satisfaction
• Participates in all training and development meetings.

Operations Leader:

• Ensure all functions of the store are maintained to support a superior shopping-experiences
• Uphold store standards and policy and procedures daily
• Assist in the maintenance in all areas of stock, shipping, and receiving protocols.
• Identify product concerns and communicate inventory needs to support the business goals
• Comply with all point of sale register policies and procedures

Customer Focus:

• Ensure the highest level of customer service to each and all individuals in the store
• Build meaningful relationships with clients through strong-interpersonal skills
• Collaborate with all team members to support a superior shopping experience
• Be present on and off the floor as a Theory Brand Ambassador

The Essentials

• 1-2 years' prior work experience in a client-centric, sales environment
• Dynamic interpersonal and communication skills, both verbal and written
• Computer skills to operate point of sale system, experiences with teamwork is a plus

Salary: $20- $23/ hour *

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.