Assistant Store Manager - SoHo

Theory; New York (NY); On-site; USD 48,000 - 51,000; Full time

Job summary

Theory LLC in New York is seeking an Acting Assistant Store Manager to partner with the store leader to drive sales and profitability. You will lead the team, deliver exceptional customer service, and implement company policies to maximize productivity.

Join a luxury brand with strong material sourcing, global reach, and a focus on elite service. The role requires 5–7 years of luxury retail leadership and a hands-on, entrepreneurial mindset.

Qualifications

• 5–7 years of luxury retail experience or related industry
• Proven ability to lead and develop store teams
• Strong customer service focus and sales-driven mindset
• Excellent verbal and written communication skills
• Proficient in POS operations and teamwork

Responsibilities

• Lead selling strategy and ensure product knowledge for clients
• Coach and develop staff to maximize sales and service
• Manage inventory and shrink control in partnership with the store leader
• Collaborate with cross-functional partners to meet goals
• Uphold company policies and store procedures

Skills

Luxury retail experience

Team leadership

Sales-driven

Customer service excellence

Strong communication

Education

Experience leading a team

Tools

POS system

Job description

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.

Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York’s Meatpacking District, the integrity of our process is just as important as our final product.

In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.

The Responsibilities

The Acting Assistant Store Manager is responsible for partnering with the store leader to achieve store sales and maximize profitability through effective management of the store team and implementation of company policies. The Acting Assistant Store Manager partners in leading the store, developing and motivating the staff to provide a superior level of customer service that will drive sales productivity and results.

Business Leader

• Demonstrate role responsibility through strong business acumen by leverage KPI’s to develop and support business driving strategies
• Demonstrates role responsibility and ownership
• Assist store leader in leading the selling strategy by ensuring team demonstrates expert knowledge of the product to clients
• Support leading the team through leveraging company tools, incentives & strategies to support meeting sales goals
• Make decisions that impact the business and store environment in a positive manner aligning with store leadership
• Exhibit enthusiasm and entrepreneurial spirit to create a positive work environment
• Use company performance tools to evaluate each associate and provide constant feedback to drive individual growth and improvement in partnership with store leader
• Support all store leader efforts to recruit, train, and develop team ensuring all positions are filled in a timely manner with qualified personnel

Operations Leader

• Ensure all front and back of house procedures are executed by the team in accordance with company Policy and Procedures
• Support store leader with overseeing inventory processes to ensure shrink results consistently meet company expectations
• Prioritize and delegate tasks effectively and efficiently to store team
• Plan ahead with store leader for future business needs to continually improve business results

Business Partner

• Collaborate with store leader and cross-functional business partners, as directed, to support all-level organizational goals
• Confident and acts with the utmost integrity around escalating all human resource matters to store leader in a timely and effective manner
• Communicate effectively and efficiently with all levels in the organization
• Operate autonomously in the spirit of the company’s code of conduct in the absence of a store leader

The Essentials

• 5-7 years of proven luxury retail experience or related industry
• Experience managing and leading a team.
• Dynamic interpersonal and communications skills, both verbal and written
• Independent work ethic, time management skills, and personal accountability
• Computer skills to operate point of sale system, experiences with teamwork is a plus

Salary: $35/hour - $37/hour

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.