Sales Associate Montrose PT

Goodwill-of-Greater-Washington-; Rockville (MD); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Goodwill of Greater Washington is seeking a dedicated retail team member to serve customers in-store, on the phone, and remotely as needed. You will help merchandise appear on the floor promptly and ensure accurate rung and cash handling while delivering courteous, knowledgeable service.

The role emphasizes maintaining a neat store environment, staying informed about merchandise, and assisting shoppers with purchase decisions, all within a collaborative retail setting.

Qualifications

• Ability to effectively communicate with customers and GGW associates.
• Ability to provide exceptional customer service to all customers.
• Ability to settle customer complaints.
• Basic math skills.

Responsibilities

• Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
• Assures merchandise is placed on the sales floor in a timely manner.
• Able to ensure items are rung accurately on the register.
• Demonstrates accurate cash handling skills, including making change and operating the cash register and card machines.
• Maintains knowledge of merchandise and answers customer questions promptly.

Skills

Action Oriented

Customer Focus

Composure

Time Management

Education

High School Diploma or equivalent

Tools

Cash register

Job description

Overview

Enjoy the opportunity to be the face of our retail operations and learn something new every day while Goodwill prepares you to advance in your career. Sales team members work in a collaborative environment and make a positive and sustainable impact on our community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), premium pay for working certain holidays, basic life insurance, individual and family dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year.

Responsibilities

Essential Competencies

• Action Oriented
• Customer Focus
• Composure
• Time Management

Essential Duties and Responsibilities

1. Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
2. Assures merchandise is placed on the sales floor in a timely manner
3. Able to ensure items are rung accurately on the register
4. Demonstrates accurate cash handling skill to include but is not limited to making change, operate and maintain the cash register, check and charge card machine, and use of a calculator
5. Maintains knowledge of merchandise and answers customer’s questions courteously and promptly
6. Keeps floor merchandise neat and orderly (racks, shelves, bins, and hangers) and assists customers with purchase selections.
7. Maintains clean professional appearance

Other Duties and Responsibilities

1. Maintain an orderly and clean register area
2. Maintain familiarity with store security procedures and exercise security practices when necessary
3. Perform general housekeeping responsibilities to include: store upkeep duties as needed to include sweeping, mopping, vacuuming, wiping shelves, and dusting (including restrooms and dressing rooms)
4. Perform other duties as assigned by management

Qualifications

Required Qualifications

1. Ability to effectively communicate with customers and GGW associates
2. Ability to provide exceptional customer service to all of our customers
3. Ability to settle customer complaints
4. Ability to perform basic math skills
5. Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift)
6. Ability to bend and lift up to 40 pounds frequently
7. Basic working knowledge of computer applications and the internet

Preferred Qualifications

1. A minimum of six months of previous work experience
2. High School Diploma or equivalent
3. Previous experience working in a retail environment
4. Excellent customer service related skills
5. Working knowledge of a cash register
6. Multilingual with complete fluency in English