SALES ASSOCIATE - LAWN & GARDEN (FLEX)

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Patuxent Highland (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Maryland is seeking a Sales Associate to be the face of our brand, assisting customers and highlighting products and promotions to meet their needs. You will learn our offerings and articulate our purpose in an educational, insightful, and professional manner.

You will engage customers, answer questions, direct them to merchandise, and participate in inventory, checkout, and paperwork.

Qualifications

• Strong interpersonal and communication skills.
• Retail experience preferred but not required.
• Basic knowledge of products and merchandise.
• Basic math skills for transactions.

Responsibilities

• Engage customers proactively and identify their needs.
• Inform customers about promotions and direct them to merchandise.
• Operate the Point-of-Sale system and handle cash and card payments.
• Assist with inventory and store appearance.

Skills

Customer service

Interpersonal skills

Multi-tasking

Learning ability

Education

High School Diploma

Job description

Job Summary

As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a
company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for
our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational,
insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

CUSTOMER SERVICE

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card
• Provide premier customer service.
• Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
  
  

ORGANIZATION

• Maintaining store appearance.
  
  

SALES

• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
• Upselling products.
• Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product
  
  

knowledge/specs.

• Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money
  
  

and returning accurate amounts to customer.

• Completing various forms of paperwork, reports, and reconciliation
  
  

INVENTORY

• Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May
  
  

participate in periodic inventories

DEPENDABILITY

• Adherence to assigned work schedule. Accurate and complete follow through on work assignments
• Other Duties as assigned
  
  

Qualifications

PRODUCT KNOWLEDGE

• Basic knowledge of products/merchandise
  
  

Experience

• Retail experience, preferred but not required
  
  

Communication Skills

• Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and
  
  
• maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate
  
  
• on the telephone with proper etiquette.
  
  

Mathematic Skills

• Basic math functions such as addition, subtraction, multiplication, and division.
  
  

REASONING ABILITY

• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take
  
  
• initiative independent of direct supervision.
  
  

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve

stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.

Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon

location.

Other Skills

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays

No Experience Required. High School Graduate Or Equivalent Preferred.

Primary Location

United States-Maryland-Patuxent River

Organization

Patuxent River

Schedule

Flexible (0 - 19.5 hours)