Sales Associate - Keyholder

National Vision; Monroeville (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

National Vision is looking for a Keyholder at America's Best, responsible for selling, fitting, and dispensing eyewear. This role requires a High School Diploma and strong customer service skills. Join a team focused on providing quality eye care and eyewear in a professional environment.

Benefits

Competitive compensation including bonus potential

Comprehensive benefits package

401k with company match

Employee eyewear discount

Paid personal time off

Qualifications

• 1+ years related experience in retail/customer service preferred.
• Ability to give clear instructions to customers.
• Professional interaction with all levels of employees.

Responsibilities

• Sell, fit, and dispense eyewear to customers.
• Ensure store procedures are followed when management is absent.
• Maintain accurate and organized patient records.

Skills

Strong selling skills

Customer service

Bilingual abilities

Education

High School Diploma or equivalent

Job description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

Our strong force of talented opticians and associates help customers see their best to live their best. By selling, fitting and dispensing eyewear to customers with superb customer service, our opticians ensure our standard of excellence is never compromised – and they’re rewarded for that with an impressive benefits package.

Job Description

What would you do? – The Specifics

In this role, you are responsible for selling, fitting and dispensing eyewear to customers. As the Keyholder, you are also responsible for opening and closing the store and ensuring proper store procedures and policies are followed when store management is not on duty.

• Meets National Vision's sales and company objectives.
• Adheres to National Vision’s Code of Conduct to ensure professional and productive environment for associates.
• Works to bring National Vision’s Mission, Vision, and Values to life by fostering an inclusive and respectful environment for associates and customers.
• Assists with dispensing eyeglasses and contact lenses to customers, as permitted by state law.
• Performs insertion and removal training of contact lenses to customers, as permitted by state law.
• Educates clients on proper eyeglass and contact lens care.
• Maintains accurate and organized patient records.
• Notifies customers when orders are ready or of any delays.
• Assists customers with picking out eyewear, recommending appropriate products for lifestyle and Rx.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Diligently maintains the cleanliness of all equipment, workstations and the overall facility on a daily based on safety protocols.
• Ensures inventory control and loss prevention procedures are followed at all times.
• Maintains visual merchandising according to Brand and Company Standards.

Qualifications

Are you the right fit? – The Suitable Talent

• 1+ years related experience or training in retail/customer service preferred.
• Strong selling skills, aimed at meeting both the store's and self-sales targets, by following company policies.
• In some locations, bilingual abilities preferred.
• Ability to give instruction in a clear and concise manner to customers.
• Ability to interact with all levels of employees in a courteous, professional manner at all times.

Education: High School Diploma or equivalent required

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

About the company

National Vision, Inc. is one of the largest optical retailers in the country operating under five brands including America's Best Contacts & Eyeglasses and Eyeglass World.

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