Sales Associate III

Tapestry Inc; San Antonio (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a passionate Sales Associate to enhance customer experiences and drive sales in a luxury retail environment. This role is pivotal in fostering lasting relationships with customers, ensuring they receive personalized service that reflects the brand's commitment to excellence. You will be responsible for understanding customer needs, providing in-depth product knowledge, and executing effective sales strategies. The ideal candidate will thrive in a dynamic setting, adapt to changing retail demands, and contribute to a collaborative team environment. If you are enthusiastic about fashion and dedicated to delivering exceptional service, this opportunity is perfect for you.

Qualifications

• 1-3 years of sales experience in luxury retail preferred.
• Strong knowledge of fashion trends and competition.

Responsibilities

• Drive sales through personalized customer relationships and service.
• Maintain store standards and assist with daily operational tasks.
• Represent the brand and uphold service expectations.

Skills

Sales Techniques

Customer Relationship Management

Fashion Knowledge

Communication Skills

Problem Solving

Education

High School Diploma

College Degree

Tools

Cash Register Systems

Mobile POS

Basic Computer Skills

Job description

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

Sales Associate Role

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.

Sales Floor Responsibilities:

1. Understands organizational objectives and makes decisions that align with Company priorities.
2. Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
3. Creates short- and long-term strategies to achieve personal metrics and performance goals.
4. Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
5. Represents Coach as a brand ambassador.
6. Demonstrates Coach’s Selling and Service expectations at all times.
7. Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
8. Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
9. Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
10. Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
11. Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
12. Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
13. Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
14. Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs.
15. Sensitive to customers’ needs and tailors approach by reading cues.
16. Attends to the unique and individual shopping needs of each customer.
17. Works with multiple customers simultaneously and breaks away as appropriate.
18. Follows up with customers consistently and genuinely to influence/close the sale.
19. Flexes personal selling techniques to contribute to overall store financial results.
20. Builds lasting and loyal relationships with customers.
21. Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
22. Creates enthusiasm and positivity for a shared vision and mission.
23. Promotes and endorses a team selling environment.
24. Fosters an environment of teamwork, trust and collaboration with internal and external customers.
25. Remains solution oriented; is adaptable and flexible to changing business and store needs.
26. Welcomes feedback and adapts behaviors as appropriate.
27. Maintains a calm and professional demeanor at all times.

Operations Responsibilities:

1. Ensures all daily tasks are completed without negatively impacting service or Coach standards.
2. Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
3. Maintains a clean and tidy selling floor at all times.
4. Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
5. Replenishes inventory on sales floor as needed.
6. Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
7. Supports cash-wrap when needed to process purchases, returns, and exchanges.
8. Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
9. Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.

Additional Requirements

Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Nearest Major Market: San Antonio
Job Segment: Retail Sales, Outside Sales, Asset Protection, Brand Ambassador, Merchandising, Retail, Sales, Marketing