Sales Associate III

Tapestry, Inc.; Phoenix (AZ); On-site; USD 20,664 - 26,863; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. is seeking a Sales Associate for Coach in Phoenix, Arizona. The role involves representing the brand, building client relationships, and driving sales through excellent customer service and styling advice. Candidates should have at least 1 year of sales experience, preferably in luxury retail, with a strong understanding of fashion trends. Benefits include medical and dental insurance, 401(k), and tuition assistance. Flexibility in schedule is essential as the role may require evenings and weekends.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Ability to work at a fast pace and lift 25 lbs regularly.
• Familiar with social media and live-stream shopping.

Responsibilities

• Represent Coach as a brand ambassador and meet KPIs.
• Build client relationships through personalized styling.
• Drive sales through recommendations and upselling.

Skills

Sales experience

Knowledge of fashion trends

POS operation

English proficiency

Social media savvy

Clienteling skills

Tools

POS systems

Computer proficiency (iPad/laptop)

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last for you to be yourself in.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Strong English language proficiency. (for EU)

Schedule: Ability to work a flexible schedule, including nights, weekends, peak busy seasons, and high‑traffic retail days (including but not limited to public holidays).

Base Pay Range

$15.00 – $19.50 per hour. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits include medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance. Please click here for a complete list of U.S. Corporate Compensation & Benefits.

Coach is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].