Sales Associate III

Tapestry, Inc.; Lincoln City (OR); On-site; USD 20,664 - 26,863; Part time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid paternity and maternity leave

Job summary

A leading fashion retailer is seeking a Sales Associate to deliver exceptional customer experiences and support daily store operations in Lincoln City, Oregon. This position involves building client relationships, driving sales through personalized service, and utilizing mobile technology to engage customers. Candidates should have a minimum of 1 year of sales experience, preferably in luxury retail, and a solid understanding of fashion trends. Commitment to teamwork and a flexible schedule are essential.

Qualifications

• 1+ years of sales experience, preferably in luxury retail.
• Knowledge of fashion trends and competitors.
• Strong English proficiency required.

Responsibilities

• Deliver personalized shopping experiences and meet sales goals.
• Represent Coach as a brand ambassador.
• Utilize mobile POS and clienteling tools.

Skills

Sales experience

Fashion trend knowledge

Customer relationship management

Social media-savvy

Education

High school diploma or equivalent

Tools

POS systems

Clienteling tools

Mobile technology (iPad/laptop)

Job description

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Associate is the frontline ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury retail service, omnichannel selling, and team collaboration to drive brand loyalty and revenue.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Schedule: Ability to work a flexible schedule to meet business needs — including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Our Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback to others; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary.

Creativity: Comes up with new and unique ideas; makes connections among previously unrelated notions; is seen as original and value-added in brainstorming settings.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; uses customer information for improvements in products and services; builds relationships and trust with customers.

Dealing with Ambiguity: Copes with change; shifts gears comfortably; can decide and act without the total picture; handles risk and uncertainty.

Drive for Results: Exceeds goals; top performer; focused on bottom line; pushes for results.

Interpersonal Savvy: Relates well to all kinds of people; builds rapport and effective relationships; uses diplomacy and tact; can diffuse high-tension situations.

Learning on the Fly: Learns quickly; open to change; analyzes successes and failures for improvement; quickly grasps new concepts.

Competencies for People Managers

Strategic Agility: Sees ahead; anticipates trends; creates strategies and plans.

Developing Direct Reports and Others: Provides development opportunities; discusses career goals; creates development plans; collaborates with the developmental system.

Building Effective Teams: Builds strong teams; fosters open dialogue; defines success for the whole team; creates a sense of belonging.

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and related to the requirements of the position, without regard to age, sex, sexual orientation, gender identity, disability, race, religion, or any other legally protected characteristic.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide reasonable accommodations for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Base Pay Range

$15.00-$19.50

Tapestry will comply with minimum wage requirements and other applicable pay laws based on city, county, and state regulations.

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance. Please click here for a complete list of U.S. Corporate Compensation & Benefits.